Guest Service Center Agent/ Nhân Viên Tổng Đài

• Perform any other duties which may be assigned by the management from time to time.
• Attends to all guest queries and requests promptly
• Handles guests needs or requests and reports complaints to Resort Assistant Manager
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Assists guests with international calls and directory queries
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Be a friendly face and helping hand to our guests
• Pages staff member when requested
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Look smart – wear your uniform with pride
• Maintain detailed knowledge of Resort Information
• Advises defects on switchboard equipment to Supervisor
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Records all requests on daily jobs sheets
• May assist with other duties as assigned by management
• Abides by principles of guest privacy
• Pages guests in co- operation with concerned departments
• Aware of local telephone listings and frequently dialed numbers
• Report on logbook daily
• Maintains a clean work environment
• Records and controls accurately wake up calls
• Process all incoming and outgoing calls accurately and courteously

Education:
Diploma or Vocational Certificate in Business Management, Business Study or equivalent
Service years in the field :
1 year experience in customer service or switchboard operator.
Knowledge and skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Proficient in the use of Front Office System
Excellent English
Language: English and Vietnamese
Preferred (if required)

• Repatriation allowance
• Service charge
• 24/7 Accident Insurance
• Home Leave allowance
• Gym room
• Social Insurance as law
• Relocation assistance
• Housing, uniform, meal and transportation are provided by the resort
• Rest & Relaxation Allowance per 3 months
• Bao Viet Health insurance for personal and family
• Competitive salary

Cập nhật gần nhất lúc: 2024-07-16 06:15:03