Guest Service Center Agent/ Nhân Viên Tổng Đài

Receive, record, and relay messages accurately, completely, and legibly.
Test communications equipment and ensure it is working properly.
Answer, record, and process all guest calls, requests, questions, or concerns.
Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake- up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non- registered guest calls.
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
Instruct guests on how to access the internet and guest room entertainment features (e.g., streaming video).
Accept and record wake- up call requests and deliver to appropriate department.
Process room service orders, answer questions on menu selection; record transactions in point- of- sale system, process payment and run cashier reports at end of shift.

English: Good communication skills, Language Proficiency.
Telephone Etiquette Skills
Be interested in hospitality industry.
Want to develop career path in Marriott International.
Hard- working | Active | Enthusiastic.

To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance/ Được hưởng các chế độ bảo hiểm theo quy định, bao gồm bảo hiểm y tế, bảo hiểm xã hội, bảo hiểm thất nghiệp.
Get competitive salary and service charge/ Mức lương cạnh tranh và phí dịch vụ hằng tháng.
Work 5 days per week- 2 days off per week/ Làm 5 ngày- nghỉ 2 ngày/ tuần.
Receive training and training for career development/ Tham gia các khóa đào tạo và phát triển sự nghiệp.
Provided 01 meal/ shift, uniform, free parking motorbike, etc/ Được cung cấp 01 bữa ăn/ ca, đồng phục, gửi xe máy miễn phí,..

Cập nhật gần nhất lúc: 2024-04-03 12:04:00