Guest Service Center Agent (Operator)

Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services.
Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
Directs, supervises and coordinates the activities in Guest Service Center department
Maintains up to date list of all telecommunication equipment

Excellent communication skills- Fluent in oral/written English and Vietnamese
Work independently, good judgment, initiative taker Strong communication and organizational skills
Well versed with Hotel organization and policies.
Acts in a professional and diplomatic manner. Is open and approachable, empathetic and culturally sensitive, confident

A lot of opportunities for training, development and internal promotion
Healthcare plan and 24 hours insurance
Great discount on room rate and F&B for associates, family and friends

Cập nhật gần nhất lúc: 2024-06-18 16:40:04