Guest Service Center Agent

Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Receive, record, and relay messages accurately.
Assist guests with accessing internet and guestroom entertainment.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Provide information to guests about room features, property amenities, and local areas of interest.
Performing other tasks as directed by the manager.
Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.

High school diploma/G.E.D. equivalent
Fluency in both Vietnamese and Good English

National and international training courses
Periodic health check | Accident insurance 24/7
Competitive salary | 13th salary month
05 working days | 02 days off per week
Opportunity to grow career at the most luxurious 5- star hotel group in the world.
Participating in ultimate phenomenal activities for employees
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Discounted rates apply when using services at properties
Attractive remuneration packages

Cập nhật gần nhất lúc: 2024-04-18 04:15:24