Guest Service Center | Nhân viên Tổng Đài

- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
Align your working practices and conduct with Sheraton Haiphong Hotel consistently strive to meet and exceed the expectations of both internal and external guests.
- Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
- Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
- Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
- Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
- Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
- Handle restaurant bookings promptly and efficiently, whilst promoting in- house facilities.
- Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two- way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
- Coordinate with Room Service menu availability to ensure guest satisfaction.
- Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.

- Work in shift
- Good English communication
- Teamwork & passionate
- At least 1 year working experience in relevant position

Creative and friendly working environment.
Career development opportunities at Sheraton hotel chain and Marriott International.
Uniforms and shift meals are provided by the Hotel| Free parking for motorbikes and cars.
Rates for group employees are applied when using services at the hotel.
Domestic and international training courses.
2 month probationary period, receive full salary & service fee bonus & participate in social insurance
Vacation/annual leave | Periodic health examination.
PVI comprehensive health insurance.
05 working days according to regulations | 02 days off per week.

Cập nhật gần nhất lúc: 2024-07-03 09:15:03