Guest Service Centre Agent/ Operator/ Nhân Viên Tổng Đài

• Records all requests on daily jobs sheets
• Maintain detailed knowledge of Resort Information
• Maintains a clean work environment
• Pages staff member when requested
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Handles guests needs or requests and reports complaints to Resort Assistant Manager
• Pages guests in co- operation with concerned departments
• Report on logbook daily
• Assists guests with international calls and directory queries
• Records and controls accurately wake up calls
• Aware of local telephone listings and frequently dialed numbers
• Attends to all guest queries and requests promptly
• Process all incoming and outgoing calls accurately and courteously
• Advises defects on switchboard equipment to Supervisor
• Abides by principles of guest privacy

- Good communication skills in English/Giao tiếp tiếng anh tốt

- Able to work shift, night shift/Có thể làm việc theo ca

- At least one year of experience in a similar role/Ít nhất 01 năm kinh nghiệm ở vị trí tương đương

• Competitive salary

• Housing, uniform, meal, and transportation are provided by the resort

• 24/7 Accident Insurance

• Bao Viet Health insurance for personal and family

• Rest & Relaxation Allowance per 3 months: 2 million.

• Relocation assistance

• Gym room

• Social Insurance as law

• Repatriation allowance

• Service charge

• Home Leave allowance

Cập nhật gần nhất lúc: 2024-03-13 12:25:33