Guest Service Centre Agent/ Operator/ Nhân Viên Tổng Đài

• Handles guests needs or requests and reports complaints to Resort Assistant Manager
• Process all incoming and outgoing calls accurately and courteously
• Assists guests with international calls and directory queries
• Pages staff member when requested
• Report on logbook daily
• Advises defects on switchboard equipment to Supervisor
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Abides by principles of guest privacy
• Records and controls accurately wake up calls
• Pages guests in co- operation with concerned departments
• Maintains a clean work environment
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Records all requests on daily jobs sheets
• Attends to all guest queries and requests promptly
• Maintain detailed knowledge of Resort Information

- At least one year of experience in a similar role/Ít nhất 01 năm kinh nghiệm ở vị trí tương đương
- Able to work shift, night shift/Có thể làm việc theo ca
- Good communication skills in English/Giao tiếp tiếng anh tốt

• Rest & Relaxation Allowance per 3 months: 2 million.
• Bao Viet Health insurance for personal and family
• Service charge
• 24/7 Accident Insurance
• Housing, uniform, meal, and transportation are provided by the resort
• Social Insurance as law
• Home Leave allowance
• Repatriation allowance
• Gym room
• Competitive salary
• Relocation assistance

Cập nhật gần nhất lúc: 2024-04-03 12:05:03