Guest Service Centre Officer

Provide relay service for hearing- impaired guests.
Assists in reporting telephone equipment or service complaints and problems.
Must be polite and courteous while answering the phone.
Update directory information on the front office software.
Open and close telephone functionality on the hotel front office software.
Send daily guests information to register with immigration office and local police.
Trains or assists with training new telephone operators in performance of job duties.
Provides information about hotel services to guests.
Places outgoing calls.
Provides paging services for hotel guests and employees.
Receives guest messages and deliver the same to the guest.
Keep records of calls placed and received by all departments and recording the call charges.
Logs all wake- up call requests and performs wake- up call services.
Answers incoming calls.
Directs call to guest rooms, staff, or departments through the switchboard or PABX system.
Understand the telephone operator board or PABX switchboard operations.
Setup conference calls in different locations and time zones.
Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
Provides a paging service for hotel guests and employees. Process guest wake- up calls.
Knows what action to take when an emergency call is required.
Do After stay call with our customers
Following telephone etiquette (! Must read).

- Fluent in English (04 skills)
- Good communication and problem- solving skill
- Good Computer Skill
- Candidates with Hospitality background are preferred

As per labour law and company policy

Cập nhật gần nhất lúc: 2024-04-03 11:30:16