Guest Service Executive / Nhân viên dịch vụ khách hàng

Resolve and escalate all issues of concern that occur with the guest and ensure they are completely resolved.
Be well versed with the depot facility and services to be able to provide directions and information to guests.
Warmly greet the guest, assist with luggage, give directions in the depot facility, arrange for travel accommodations, and alert The Ho Tram Resort Casino property of any issues or requests that guest might have communicated.
Make announcements on behalf of the bus driver and answer guests’ questions during the journey.
Enroll guests who want to join the Ho Tram Rewards membership.
Carry out bus pre- departure duties including checking the emergency equipment, ensure the bus is clean and tidy, ensure that information in the seat pockets is up to date and that all food and beverage stocks are on board.
Ensure guests disembark safely at the end of a journey and check that there is no luggage left in the overhead compartments.
Complete paperwork, including writing a journey report daily.
Work closely with other cross over departments at resort to ensure efficiency and communication of the guest’s needs.
Be an ambassador for the resort by being well informed of the property facility, services, events and local attractions and promote those to the guest. Especially for the Casino.

Knowing all the services of the company
Other guests related matters
Excellent customer&039;s service skills
All procedures, policies, guidelines
Competence on Computer and Sequel program.
Good PR skills
Knowing all existing promotions, programs, room guidelines etc.
Knowing the guests

Monthly Service Charge/ Phí phục vụ hàng tháng
Uniform/ Đồng phục
Annual health check/ Khám sức khỏe hàng năm
Accident Insurance 24/7/ Bảo hiểm tai nạn 24/7

Cập nhật gần nhất lúc: 2025-10-18 14:00:04