Guest Service Manager

Deal with problems and complaints received from guests, acting immediately to restore guest satisfaction utilizing the Company&039;s Service Standards at all times.
Maintain cash float and accurately handle monies at all times
Coordinate Front Office operations during shift to ensure guest service excellence
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Assist with employee scheduling and rostering to provide adequate coverage of shifts.
Ensure that all guests are warmly welcomed and recognized in accordance with hotel standards
Be proactive in observing operational needs across the hotel, enlisting employees from other departments to assist in areas where business demands are higher.
Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly and that relevant managers are notified as necessary.
Perform any additional duties as requested by the Front Office Manager
Actively manage an oversold situation in accordance with hotel policy and procedure to ensure guest satisfaction.
Recommend new policies and procedures in relation to improvement of guest service standards and the achievement of departmental and hotel strategic goals.
Supervise the management of inventory availability and blocking to ensure that each guest is accommodated according to their requirements, investigating any room discrepancies.

Fluency in English language
Minimum of 2 years experience in a similar role, strong knowledge in Front Desk Operations
Excellent interpersonal and communication skills
Able to work under pressure and night shift
Bachelor Degree or Diploma in Hotel Management or related field

Accommodation provided for non- local employees.
Free meals at canteen
Annual outing trip provided by company
Entitlement to full social insurance package as stipulated; 24/24 accidents insurance.
Competitive salary package
5 working days and 2 days off per week
Room rate benefits for employees

Cập nhật gần nhất lúc: 2024-08-02 16:10:03