Guest Service Manager

We are looking for a qualified and talented person to fill in the above- mentioned position with work details as follows:
Accountable for the the effective and efficient daily operations of the Front Desk and Lobby areas.
To carry out all emergency procedures and to co- ordinate closely with the Security Department.
Responsible for the arrival and departure arrangement and handling of all long staying and VIP guests.
Responsible in the setting up of the Front Office Manager’s Log Book, follow –up Book and Diary and to report all unusual events to the Operation Manager.
To perform any other duties as required by the Operations Manager or the Management.
To improve on guest service standards.
Supervise and monitor all front office operations.
Perform as “Manager on Duty” when assigned.
To ensure there is close co- ordination with all sections of the Front Office and all departments of the company.
On–job- training or /and organize monthly training for staff on specific areas need to be improved.
The employee must be in line with ISO 14000.
To monitor closely guest’s room folio high balance daily to prevent losses by the company.
To maintain strict control on the operations of the computer systems and peripherals.
Responsible in the handling of the Emergency Key and the Master Key.

Besides basic salary, candidate will be eligible for more benefits as below :
- Participating job training , skill training and company staff activities.
- Monthly service charge
- Meal allowance
- Full Insurance policy per current labor law.
- Other benefits per Vietnam labor law.
- 24/7 Health care (company paid all the cost)

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:40:56