Guest Service Supervisor

- Conducts shift briefings to ensure Resort activities and operational requirements are known
- Supervise front office operations during assigned shift including:
- Assisting with serious complaints
- Maintenance of information about local events
- Maintenance of guest informationn
- Compile occupancy statistics
- Supervise group bookings
- Supervise the use of the public address system (PAS)
- Supervise cashiering activities during shift including:
- Instructing staff in cash security procedures
- Supervise the cashiering system
- Prepare reports
- Instructing staff on credit policies and facilities
- Cash handling and banking procedure
- Carry out debtor control
- Dealing with irregular payments
- Works with Superior in the preparation and management of the Section’s budget.
- Attend briefings daily and hand over the unfinished task to the next shift for follow- up and continued implementation.
- Provide department orientation and training of the resort service standards, procedures and programs
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Works with Superior and Human Resources on mainpower planning and management needs
- Conduct Night Audit Process for the Resort
- Attend meetings and trainings as assigned by management
- Motivate and provides a work environment which brings out the best in team members
- Carry out the tasks assigned by the Front Office Manager/ Duty Manager.
- Comply with company rules and regulations. Fingerprinting and uniform wear as the resort&039;s policy and standard
* Benefits:
- Support accommodation and meals
- Duty meal in working day and uniform provided by the Resort
- A great opportunity for stable and career development
- Work 8hours/day, 1.5 day off/week
- Other benefits, according to the company regime, include: travel, annual vacation, holiday bonus,...
- Basic salary and monthly service charge and Up- selling Incentive following resort policy.
- 13th month salary guarantee in labor contract and more depends on business situation
- Annual leave policies have an advantage over the Labor Code in that they provide 12 annual leave days in the first year of a contract and increase by year.

- A team player person with an attitude to learn, service mindset, open and positive thinking
- Good command of spoken and written English with strong computer skills.
- Experience in same position is an advantage. International resort or hotel experienced is preferred. Sales experience in 4- 5 star hotel at least 2 year (1st priority).
- Initiative, courteous, hard working and attentive to details.
- Long- term career orientation with the resort

Cập nhật gần nhất lúc: 2024-04-03 11:01:59