Guest Services Agent - Korean/ Nhân viên lễ tân - Tiếng Hàn

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Maintains cashier float and ensures accurate daily report of all money received
Responsible and attends to guest’s request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Other tasks assigned by manager
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Keeps abreast of all modifications to accounting policies and procedures
Maintains intimate knowledge of departmental standards and procedures
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Registers and rooms all arrivals according to established procedures

Required Skills:

Must speak fluent English.Able to read, write and speak Korean
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Proficient in the use of Microsoft Office and Front Office System

Qualifications:

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience:

1 year experience in front office/ guest services operations / customer service, or an equivalent combination of education and experience.

International training opportunities and career development
Dynamic and international working environment
Other benefits as per Hotel policies
Competitive salary and benefits package

Cập nhật gần nhất lúc: 2024-06-06 15:40:05