Arrange transportation for guests/visitors.
Process all guest check- ins, check- outs, room assignments, and room change/late check- out requests.
Run and check daily reports, contingency lists, and credit card authorization reports.
Advise guest of messages. Clear departures in computer system.
Stand, sit, or walk for an extended period of time.
Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Notify Loss Prevention/Security of any reports of theft.
Cash- guests&039; checks, process all payment types, vouchers, paid- outs, charges, and provide change.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Coordinate with Housekeeping to track room status and guest concerns.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
File guest paperwork or documentation. Operate telephone switchboard station.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Secure payment; activate/reissue room keys.
Count and secure bank at beginning and end of shift.
Perform other reasonable job duties as requested by Supervisors.
Communicate to appropriate staff when guests are waiting for an available room.
Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
