Guest Services Center Supervisor

Assist guests with accessing internet and guestroom entertainment.
Accountable for performance of section of GXP champion.
Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.
Provide information to guests about room features, property amenities, and local areas of interest.
Supervising and managing guest services center section.

No supervisory experience is required
Supervisory Experience
Education High school diploma/G.E.D. equivalent
Related Work Experience At least 1 year of related work experience

13th salary month.
Competitive salary & Service charge
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
05 working days per week- 2 days off per week
12 annual leave days per year
Training and career development by MARRIOTT INTERNATIONAL.
Employee discount rates for Room and F&B at Marriott Hotel.

Cập nhật gần nhất lúc: 2024-05-21 18:20:06