Guest Services Center Supervisor

Assist guests with accessing internet and guestroom entertainment.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Accountable for performance of section of GXP champion.
Provide information to guests about room features, property amenities, and local areas of interest.
Supervising and managing guest services center section.
Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.

Education High school diploma/G.E.D. equivalent
Related Work Experience At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required

Employee discount rates for Room and F&B at Marriott Hotel.
Training and career development by MARRIOTT INTERNATIONAL.
12 annual leave days per year
Competitive salary & Service charge
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
13th salary month.
05 working days per week- 2 days off per week

Cập nhật gần nhất lúc: 2024-03-27 23:17:43