GUEST SERVICES SUPERVISOR - GIÁM SÁT LỄ TÂN

People
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Recommend or initiate any HR related actions where needed
• Works with GSM/AFOM and Human Resources on manpower planning and management needs
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Promote teamwork and quality service through daily communication and coordination with other departments
• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Drive a great working environment for teams to thrive- linking up departments to create sense of one team
Financial
• Monitor budget and control expenses with a focus on food, beverage, and labour costs….
• Works with GSM/AFOM and Finance Team on Financial inquiries
• Help create the department’s annual budget and the setting of departmental goals
Responsible Business
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• May assist with other duties as assigned by management
Guest Experience
• Ensure that hotel activities and operational requirements are shared during shift briefings
• Supervise guest services operations during assigned shift including:
- Supervise group bookings and check in/checkout
- Maintenance of guest information
- Monitor arrivals, departures & occupancy for the next 3 days
- Assisting to resolve major minor complaints and ensure escalation
- Communication of information about events in the resort and in the area
- Supervise the use of the public address system
• Supervise cashiering activities during shift including:
- Cash handling and banking procedure
- Carry out debtor control
- Dealing with irregular payments
- Prepare reports
- Credit policies and facilities
- Cash security procedures
- Supervise the cashiering system

Education:
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Service years in the field:
1- 2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
Service years in supervisor/manager level:
Knowledge and skills:
Proficient in the use of Microsoft Office and Front Office System
Ability to speak third language is a privilege
Able to read and write English
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Language: English and Vietnamese

Competitive salary

• Bao Viet Health insurance for personal and family
• Relocation assistance
• Housing, uniform, meal, and transportation are provided by the resort
• Social Insurance as law
• 24/7 Accident Insurance
• Gym room
• Home Leave allowance
• Rest & Relaxation Allowance per 3 months: 2 million.
• Repatriation allowance
• Service charge

Cập nhật gần nhất lúc: 2024-03-26 10:15:31