Guest Services Supervisor - Giám Sát Lễ Tân

People
• Recommend or initiate any HR related actions where needed
• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Drive a great working environment for teams to thrive- linking up departments to create sense of one team
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Works with GSM/AFOM and Human Resources on manpower planning and management needs
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Promote teamwork and quality service through daily communication and coordination with other departments
Financial
• Help create the department’s annual budget and the setting of departmental goals
• Works with GSM/AFOM and Finance Team on Financial inquiries
• Monitor budget and control expenses with a focus on food, beverage, and labour costs….
Responsible Business
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management
Guest Experience
• Ensure that hotel activities and operational requirements are shared during shift briefings
• Supervise guest services operations during assigned shift including:
- Supervise the use of the public address system
- Monitor arrivals, departures & occupancy for the next 3 days
- Supervise group bookings and check in/checkout
- Maintenance of guest information
- Assisting to resolve major minor complaints and ensure escalation
- Communication of information about events in the resort and in the area
• Supervise cashiering activities during shift including:
- Prepare reports
- Credit policies and facilities
- Cash handling and banking procedure
- Dealing with irregular payments
- Carry out debtor control
- Supervise the cashiering system
- Cash security procedures

Education:
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Service years in the field:
1- 2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
Service years in supervisor/manager level:
Knowledge and skills:
Ability to speak third language is a privilege
Able to read and write English
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Proficient in the use of Microsoft Office and Front Office System
Language: English and Vietnamese

Competitive salary

• Service charge
• Gym room
• Rest & Relaxation Allowance per 3 months: 2 million.
• Social Insurance as law
• 24/7 Accident Insurance
• Repatriation allowance
• Relocation assistance
• Bao Viet Health insurance for personal and family
• Housing, uniform, meal, and transportation are provided by the resort
• Home Leave allowance

Cập nhật gần nhất lúc: 2024-05-11 15:20:03