Guest Services Supervisor - Giám sát Lễ tân

• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Ensure outstanding customer care at all times.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Responds to telephone and in- person inquiries regarding reservations, hotel information and guest concerns.
Adhere to company credit limit, floor limit policies. • Allocate rooms to expected arrivals after checking guests preferences and special requests.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Build strong relationships and liaise with all other department&039;s especially housekeeping, reservations etc.
• Performs other duties as assigned, requested or deemed necessary by management.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Cross Check all billing instructions are correctly updated.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake- up calls, enabling DND (Do Not Disturb) and paging for in- house guests.
Participate in hotel committees and task force assignments. • Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the Duty Manager / Front office manager.

• Ability to remain calm whilst under pressure.
• Experience in motivating and leading a winning team.
• Graduated bachelor degree or diploma in Hospitality Management is an asset or related field.
• Knowledgeable of Opera, Fidelio or other Property Management Systems.
• A positive attitude and excellent communication skills.
• Minimum 2- 3 years experiences as Front Office Associate, Front office cashier in a hotel
• Knowledgeable in MS office programs.

Engaging in professional working environment
Being provided with meals and uniforms
Joining in trainings to boost work performance
Having opportunity to enhance expertise knowledge

Cập nhật gần nhất lúc: 2026-01-16 03:15:02