Guest Services Supervisor

Scope of work:
• Follow training and guidance from superiors, liaising with all members of staff.
• Report challenges directly to the Sale & Marketing Manager unless otherwise directed.
• Treat guests in accordance with training and Deck standards at all times.
• Taking bookings during service.
• Closely follow staff timetables and schedules.
• Respect The Deck rules and policies.
• Assist Head of Sales & Marketing to handle guests&039; concerns/complaints
• Be the first point of contact and public face of The Deck when welcoming customers.
• Be in total control of the bookings system, working closely with the GS Team who takes phone bookings.
• Learn and possess a thorough knowledge of our extensive food and beverage menus.
• Pro actively selling to guests and potential guests, promoting events, spaces and promotions.
• Responsible for all seating at The Deck.
• Work as a team with colleagues, including other hostesses, managers and waiters.
• Greeting the guests, seating guests, bidding farewell to the guests.
• Assist Head of Sales & Marketing to manage Guest Service team

• Excellent English communication & interpersonal skills
• Proven experience in team management
• Positive demeanour.
• Proactive & confident
• Minimum 2 years relevant experience (hotel, tourism, advertising, sales, marketing) at the similar position.
• Impeccable personal hygiene and grooming.
• Outstanding negotiation & problem- solving skill

• Other benefits following Vietnam Labor Laws
• Competitive salary
• Internal F&B discount for employees
• Attractive service charge + tips
• Meal & uniform provided
• Professional, stable & high scale food & beverage establishment

Cập nhật gần nhất lúc: 2024-03-31 18:04:51