*Working in Hai Phong City
Ensure all decisions are made in the best interest of the hotels and management.
Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.
Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
Manage and develop the Hotel Executive team to ensure career progression and development.
Responsible for safeguarding the quality of operations both (internal & external audits).
Helping in the procurement of operating supplies and equipment, and contracting with third- party vendors for essential equipment and services.
Oversee the operations functions of the hotel, as per the organizational chart.
Respond to audits to ensure continual improvement is achieved.
Deliver hotel budget goals and set other short and long- term strategic goals for the property.
Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
Hold regular briefings and meetings with all heads of departments.
Prepare a monthly financial report for the owners and stakeholders.
Closely monitor the hotel’s business reports daily and make decisions accordingly.
Overseeing and managing all departments and working closely with department heads daily.
Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.
Lead in all aspects of business planning.
Draw up plans and budgets (revenues, costs, etc.) for the owners.
Lead all key property issues including capital projects, customer service, and refurbishment.
Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
A strong understanding of P&L statements and the ability to react with impactful strategies
Act as a final decision maker in hiring a key staff.
Provide effective leadership to hotel team members.
Coordination with HOD’s for the execution of all activities and functions.
Developing improvement actions, and carrying out cost savings.
