Hanoi_ Operations, Air Export

Working within SOP’s and quotation from Sales team and overseas offices.
Timely invoicing clients/ agents and closing files
Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1
Handles customers statistics and reports or any special request for updating system, if required.
Checking and confirm incoming invoice of sub- contractors on time & correctly
Shipment track and trace updates
Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements
Sending pre- alerts to overseas offices
Inform team leader/ supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ s standards and services.
Receiving Bookings, contact with shipper and agent to arrange the shipment
Follow up payment for non- credit clients of local charge and freight prepaid

Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first- class customer service at all times
Must have PC experience and ability to prepare documentation quickly and accurately
Previous experience with Cargowise1.
Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment
Good communication of written and spoken English & local language.
Minimum one (1) year logistics/freight forwarding experience.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-10-03 09:45:03