[Hanoi] Workforce Management Analyst (Data Analyst) Gear Inc.

- Make decisions and provide solutions on certain Operational challenges impacting staffing and scheduling.
- Establish and maintain operational reporting: Reports include but are not limited to, real- time and historical reporting on volumes, service performance, staffing, and historical trends;
- Oversee intraday management of real- time scheduling and workload management to meet service- level requirements;
- Continuously analyze reporting, staffing, and scheduling procedures for maximum efficiency;
- Manage the team to ensure service level standards are consistently met;
- Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs, in real- time, and historically;
- Lead meetings with management to assess performance and identify and mitigate risks;
- Able to analyze trends and patterns on volume injection to accurately forecast potential need in class requisition;
- Good knowledge in data trends and patterns in schedule adherence andidentify behavioral trends that impacts operational performance overall;
- Coach, train, and evaluate team members;

- Attention to detail;
- Planning and Organizational skills;
- Ability to work under pressure;
- At least 1 year experience as leader of any team size;
- Good understanding of effective scheduling, planning and seat planning;
- Strong knowledge in Capacity Planning;
- Excellent verbal and written communication skills;
- Well- developed technical skills, MS Office products and Call Center technologies;
- At least 1 year relevant experience as Planner and Scheduler;
- Analytical skills on data trends, volume patterns and forecasting of potential class requisition based on client requirements;
- Willing to work shifting hours, weekends and public holidays.
- Strong negotiation, analytical, commercial awareness and problem- solving skills;
- Commitment to ownership and accountability;
Benefits
Salary and Benefits
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby to the world;
- Attractive salary & bonus;
- Annual health check, annual flu vaccination;
- Paid leave.
- Summer vacation (Paid days off and bonus);
Working Environment
- We work 40 hours per week;
- Training and career development opportunities;
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
- Free in- house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;

Competitive Package (Annual Bonus, Profit Sharing)

English Working Environment, Mental & Healthcare

Flexible working hours, Pet- friendly space

Cập nhật gần nhất lúc: 2024-04-03 11:52:18