Customer services:
- Make all kinds of AEON card section’s reports upon request by Direct Supervisor.
- Verify and research data on registration status.
- Access and work with other staff to resolve /support subordinates to resolve customers’ complaints.
- Make sure money, promotional goods, promotion gift are used properly and for right purposes. (Not apply voucher in wellness)
- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
- Instruct subordinate how to use working tools and equipment.
- Input/retrieve client account information data on system.
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
- Maintain / Repair Bicycle for display at Store.
- Serve as key contact for cashiers needing assistance with account or client problems.
- Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
Cashiering tasks:
- Be responsible for investigating any unbalance situation and report to Direct supervisor
- Random spot check at cashier counter to avoid any fraud.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to supervisor
- Ensure signage must be in proper condition display at cashier counters.
- Make day and night shift handover.
- Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
- Ensure cash registers & credit card terminals are in good conditions.
- Run “day end” function of POS system every night
- Be aware of current sales promotions and Change cash.
- Ensure all cashier counters to avoid long queue ( no more than 5 customers) especially in peak hours or weekend.
MMD tasks:
- Carry out stock take according to Store’s procedures and regulations.
- Monitor the receiving of merchandise at bay to ensure accuracy in quantity and specifications according to purchase orders
- Manage Change to ensure Store always have enough change money to customer.
- Work with suppliers during receiving merchandise to solve any arising issues.
- Submit client account information to customer survice department every monday
- Inspect PA zero process to control inventory.
- Submit money 3 times per week for Vietcombank ( Monday- Wednesday- Friday)
- Monitor merchandise destroy at garbage storage area. ( G2 check G1, G4 check all)
- Receive, check VAT invoices from suppliers then pass to MMD Accounting Department
- Cashier documents/ Different money
- GL need to submit red invoices to the MMD Accounting Department 6 times per month
- Contract with HQ accounting Department to issue goods return/customer VAT invoices to supplier/ customer
- Check documents enclosed to order form for accuracy and adequate information, especially special declaration as per Viet Nam law and regulation (i.e. declaration of animal quarantine, customs declaration, etc.).
Operations duties:
Merchandise management
- Supervise Technical Staff/ General Staff to ensure:
- All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.( In condition, GL have to display by themselve)
- Price checking on POS and changing price label (if necessary) is completed before store opened.
- Merchandise is fully replenished, in good conditions & quality.
- Order stock directly with Supplier and receive stock from MMD.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
- In- charge bi- annual Stock Take as scheduled.
- Check stock to return slow- moving, non- confirming merchandise to suppliers
Non- merchandise management
- Supervise Key Staff/ General Staff to ensure:
- Fire safety procedure is carried out properly.
- Sales floor and backroom is kept clean & tidy.
- Co- operate with owner building
- Report any issues to direct supervisor that happen between Wellness and Owner building
- In- charge working night and day shift
- Operational equipment, lighting and fixtures (gondola, promotion table, shelves, etc.) are in good conditions
- Execute floor opening and closing
- Check and verify variances in stock & sales figures after Stock Take and make report to Direct Supervisor
- Order/ Execute/Check POP exhibition to ensure correct and adequate information ( Make POP in urgent case)
Sales and Profits:
- Co- ordinate with Suppliers to execute promotion schemes.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey to direct supervisor
5S:
- Monitor and check procedures on house- keeping duties to ensure cleanliness and tidiness at Cashier Counter.
Manpower Management:
- Ensure sufficient manpower during business in ad- hoc situations.
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Contact Human Resources to submit present data, social insurance, report
- Be responsible for Key Staff and General Staff’s performance.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.
- Regularly train and motivate subordinates in daily works.
- Ensure Key Staff and General Staff’s attendance and attire.
Rules and Regulations:
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide Technical Staff and General staff to follow the rules and regulations.
