Roles and responsibilities:
Operations duties
Merchandise management
- Supervise General Staff to ensure:
• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
• Merchandise is fully replenished, in good conditions & quality.
- Order stock directly with Supplier and receive stock from MMD.
- Support Foodline with monthly Stock Take as directed by supervisor.
- Attend bi- annual Stock Take as scheduled.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
Non- merchandise management
- Supervise General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy.
• Fire safety procedure is carried out properly.
- Execute floor opening and closing
- Order POP, execute POP exhibition, check POP to ensure correct and adequate information
- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
Customer service
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
- Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
Sales and Profits
- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
- Support cashier in return/exchange merchandise as required.
- Provide every day sales figure of concess counter for promoters
- Co- ordinate with Suppliers to execute promotion schemes.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
Manpower management
- Regularly train and motivate subordinates in daily works.
- Ensure sufficient manpower during business in ad- hoc situations.
- Be responsible for General Staff’s performance.
- Ensure General Staff and Promoters’ attendance and attire.
- Build and promote teamwork spirit.
- Identify potential staff for succession planning purposes.
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Identify and reduce unnecessary tasks to increase staff productivity.
Rules and Regulations
- Follow all working procedures, the company’s policies, rules and regulations.- Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations
Other duties
- Support other departments as necessary.
- Closing floor in charge.
- Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.
