Primary Objective:
Improve the operation procedure at store to bring customers convenience and comfort when shopping online
Improve operations and service in B2B Online to enhance skills and improve revenue for sales
Recruiting new customers, approach and research market demand.
Completed signed- jobs by B2B Operation Deputy Manager/ Manager
Key Activities:
Others assigned by higher level
Operation management
Improvement
Procedure
Support
Roles and responsibilities:
Operation & Sale management (25%)
- Learn best practices from 1 store and apply to other stores in terms of operation
- Deeply understand about systems and the logic of each one to maximize the efficiency and minimize the errors in operation- Receive the program of MD, MKT monthly and brief to all stores
- Propose top items, top sales and activities to MKT, MD after analyzing & discussing with store site- Implement activities to achieve B2B sale target.
- Take care of the hotline to ensure all customer responses are answered correctly & timely.
- Follow sale of customers for monitor, increasing sale , up sale/ cross sale with related depts if any.
- Make the monthly report sales, issues & solutions an overview report of B2B sale
Recruiting new customers & increase sales (30%)
- Do service research and development to increase customers experince
- Review appendices and contract
- Look for and take care of customers of B2B channels
- Integrate into the system
- Filter and send quotations according to each customer&039;s request.
- Gather feedback and customer requirements
- Proposal for new product / product solution to increase sale
- Approach and investigate market demand
- Make a list of customers&039; debts according to the actual receipt of goods.
Procedure (15%)
- Make & revise the operation flow & procedure for system, process, service, equipment….
- Check and monitor operation, urge reminders to ensure compliance with the procedure
- Make & revise training documents timely
- Make & revise OJT timely
Improvement (15%)
- Innovate existing processes and procedures to ensure operate smoothly & increas customer satifition.
- Observe and listen to problems from the store/ customers to give solutions quickly
- Survey competitors & make a report to compare the weak point & strong point so as to improve next time
- Improve picking and packing process so as to speed up orders processing
- Apply technology in operating to increase productivity
Supporting (15%)
- As a connection between HQ & stores to help the store achieve goals
- Call support from HQ to support Omni in peak time
- Support to clearly explain the problems in the procedure so that the store always does it right
- Support the store when there are problems related to online sales: product, system and operation
