[HCM] Call Center (Inbound)

About Timo
Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.
Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.
What you will be doing
+ Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer’s needs.
+ Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo…
+ Ensure adherence to the defined Operation process, instructions related to Anti- money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.
+ Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.
+ Other major duties such as lock card, active card/account, notify transactions or account balance/customer’s card…
+ Provide innovative offers to improve the quality service of Contact Center.
+ Implement tasks allocated by Contact Center Manager
+ Take part in building procedures and regulations for projects related to Contact Center.
Job requirements
Your skill and experience:
+ Having Financial Institution experience is a plus.
+ Excellent verbal communication skills, speaking clearly and succinctly, required English language proficiency.
+ Being able to work in shifts 24/7, Timo service is available for our customers 365 days a year.
+ Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.
+ Candidates must be able to perform job functions independently or as part of a team and have problem- solving skills to solve a diversity of customer issues.

Cập nhật gần nhất lúc: 2024-04-25 01:15:32