COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
Alchemy Asia is Southeast Asia’s leading independent premiumspirits distribution company with an exclusive brand portfolio across a numberof Southeast Asian markets for iconic international spirit companies includingThe Edrington Group (The Macallan, The Famous Grouse), Remy CointreauInternational (Cointreau, Remy Martin, 1738) Gruppo Campari and Proximo (JoseCuervo, Kraken, Hangar1).
We also feature the world famous Australian Four Pillars Gin inyour portfolio which is a multi- award- winning brand with such variantsincluding the Rare Dry, Christmas Edition, Bloody Shiraz, and Negroni Gins.
We are a privately held group and maintain offices acrossSingapore, Vietnam, Thailand, Cambodia, Myanmar, and Laos, with areheadquarters in Ho Chi Minh City, Vietnam.
You can find out more about us at www.alchemy- asia.com
Nhân viên Soạn hàng- Chăm sóc khách hàng
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
RESPONSIBILITIES
contract term (if any) then raise SO or quotations.
Receive the PO, check full info, promo scheme, aging and
Answer customers telephone queries. Identify and assess
customers&039; needs to achieve satisfaction
answer client queries and prepare sales documentation
Generate client leads, increase the number of customers,
right methods/tools
Provide accurate, valid and complete information by using the
· Communicate and handle customer information
customer&039;s complaint; determining the cause of the problem; selecting and
Resolve product or service problems by clarifying the
adjustment; following up to ensure resolution
explaining the best solution to solve the problem; expediting correction or
alternatives within the time limits and follow up to ensure resolution
Handle complaints, provide appropriate solutions and
Keep records of customer interactions, process customer
accounts and file documents
· Follow communication procedures, guidelines and policies
Work with customer service manager to ensure proper customer
service is being delivered
chasing up overdue payments and monitoring ongoing orders
Specific responsibilities include dealing with invoices,
· Take care all clients information/contracts/payment terms…
· Process all sales- related paperwork, daily sale reports
perations
Collaborate with team members and support daily warehouse
· Complete the Ad- hoc task as requested by Line Manager.
REQUIREMENTS
PERSONAL SPECS
· Have 1- 2 years experience as Customer Service; WH Associate position
· Proven customer support experience
· Strong phone contact handling skills and active listening
· Customer Orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi- task, prioritize and manage time effectively
· High school diploma or equivalent; college degree preferred
· Experience with SAP systems and practices preferred
BENEFITS
Salary & Allowances:
- Salary review at least one times per year
- Annual KPIs bonus
- Competitive income with 100% salary and allowances on probation
- Good Insurance added premium healthcare insurance
- Annual Leave: will be 12 working days per calendar year, pro- rata for the 1st year of employment, max +7 Annual leave adding.
- Gift on special occasion
- Be provided with high performance laptop and working facilities.
- Full salary for SMUI
Career Growth
- Clear and flexible career path
- Opportunity to experience a great workplace where young & world- class talents work together passionately
- Very diverse offline and online seminars & workshop provided by company
Working Environment
- Team building, company trip and internal events
- Learning culture, initiatives and proactive attitude are strongly encouraged at Alchemy Group
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 1/8/2025
Submit your application via the APPLY NOW button below.
APPLY NOW
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