COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
CUSTOMER SERVICE ADVISOR
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
Accept and register bookings for DHL services.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Fluent in English
Bachelor of Degree in Business (preferable) or equivalent
BENEFITS
Training: both online and offline with Global DPDHL Standards.
Sports/Hobby Clubs.
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Working together based on DPDHL values of “Respect and Results”
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 2/4/2025
APPLY NOW
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