COMPANY INTRODUCTION
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
RETAIL OUTLET OFFICER
Mức lương
Thỏa thuận
JOB DESCRIPTION
Ensure the updated customer information is shared withrespective sales, and be responsible for all service- related information beingfiled and updated.
Proactive selling of DHL services, such as TDD, SII, andPDN, to ensure tap on every business opportunity and acquire optimizedrevenue
Answer both walk- in and telephone inquiries.
Maintain retail outlet clean and tidy.
The incumbent has no direct reports or authority overcountry lines or functional personnel. Nevertheless, he/she must demonstratethe ability to influence decisions/actions.
Ensure delivery of professional service to all walk- in and accountcustomers at all times.
Provide support in processing the redemption service forthe marketing campaign.
Provide after- sales service to customers by registeringspecial pre- alerts and following up on special customer requests.
REQUIREMENTS
English: Fluent (written and spoken)
Working experience in the service and sales industry
Bachelor of degree
Rotate among the outlets
BENEFITS
Training: both online and offline with Global DHLStandards.
Working together based on DHL values of “Respect and Results”.
Employee hobby clubs, sports championships.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Strong career support & lots of opportunities in aninternational environment.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Multifarious benefit programs.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 27/9/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
CLEARANCE SUPPORT AGENT
Mức lương
Thỏa thuận
JOB DESCRIPTION
Managemaintenance of the customer instructions and customer general informationdatabases to ensure that the databases are up- to- date and accurate
Providecustomers with duty and tax advice notification and seek payment approval fromthese customers when the duty and tax amounts payable exceed DHL’s paymentlimits
ContactDHL customers (both origin and destination) for clearance- related shipmentinformation or documents when the existing documents or information availableare not sufficient for DHL to clear the shipments
Collatethe clearance documents and coordinate the handover of these documents with theassigned broker for BTO shipments.
Reviewthe “Shipment in Bond” inventory report to ensure that these shipments areworked on a daily basis.
REQUIREMENTS
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
2- 3 years of working experience in a customs clearance environment
Bachelor’s degree
BENEFITS
Sports/Hobby Clubs.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Working together based on DHL Group values of “Respect and Results”
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Group Standards.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 27/9/2024
APPLY NOW
RETAIL SUPPORT AND PROGRAM EXECUTIVE
Mức lương
Thỏa thuận
JOB DESCRIPTION
Analyze and understand the data, create and take the initiative to
promote sales for the Walk Click Call program.
pportunity to grow sales.
Explore and identify
Support and interactprimarily with colleagues of own team, support the counter in case lack of thestaff in ad hoc situation.
Explain facts, practices,policies, etc. to others or cross function within the organization adhering tonarrowly defined procedures, standards and guidelines
Support for sales teamand revenue generation at Service points, on Website, app and also via customerservice.
Analyze data, periodicalforecasting and reporting of data in line with business objectives, Groupguidelines and policies for Retail Activities.
Communicate informationthat requires some explanation or interpretation
Comply with establishedprocedures to reconcile sales data to determine if store is meeting financialgoals and implement plans to improve performance
Address task- related issuesappropriately to maintain work relationships
Under supervision applyprescribed retail plans and processes for all store operations
Support general admintasks related to merchandise receiving and stocking, non- sales departmentalwork, such as check- out, photo lab or bagging orders, landlord or vendorsdocuments…
Comply with establishedprocedures to execute all safety, security and compliance procedures
Undertake generallyrepetitive tasks and activities for multi- store non- sales operations includingnew store opening coordination, payroll/incentive plans, event planning, and/orcontest planning and promotion
REQUIREMENTS
Familiarity with data interpretation and analysis using tools like Microsoft Excel and SQL.
Well- developed relationship skills and ability to network with multiple levels of an organization and other business units.
Can- do attitude
More than 4 years of experience in Sales and Retail
Detail- oriented and able to manage multiple tasks simultaneously
Good at PowerPoint Presentation Skills
Knowledge of Power BI or Python is a plus.
Graduated with a Bachelor’s Degree in a relevant field
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
BENEFITS
Multifarious benefit programs.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Training: both online and offline with Global DHL Standards.
Strong career support & lots of opportunities in an international environment.
Employee hobby clubs, sports championships.
Working together based on DHL values of “Respect and Results”.
HOW TO APPLY
Deadline: 23:59 27/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
CUSTOMER SERVICE ADVISOR
Mức lương
Thỏa thuận
JOB DESCRIPTION
Liaise with Operations and other departments to quickly andefficiently resolve customer issues and queries.
Offer alternatives to customers and seize upselling andcross- selling opportunities of value- added services (e.g., Sales Leads,shipment insurance) during interaction with the customer.
Highlight areas for improvement with suggested solutions toimprove DHL’s procedures, technology, and service to enhance customers’experience with DHL.
Assist the supervisors (if applicable) in carrying outrelevant CS orientation/training programs for new or existing CS staff.
Respond to customers consistently and confidently byproviding accurate information in all areas, such as customs requirements,transit time, and prices.
Enhance service experience in DHL by exercisingprofessionalism and empathy when dealing with each customer’s varying needs anddemands.
Accept and register bookings for DHL services.
Adhere to global CS procedures while maintaining discretionto exercise flexibility to customers’ needs within reasonable limits inconsultation with CS supervisors and managers.
REQUIREMENTS
2 years of experience in a Customer Contact Centre orTelesales environment in a service industry (preferable)
Diploma in Business (preferable) or equivalent
Fluent in English
BENEFITS
Sports/Hobby Clubs.
Working together based on DPDHL values of “Respect and Results”
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 27/9/2024
APPLY NOW
11 applicants
Sales Training Intern Full- time
Kinh nghiệm
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JOB DESCRIPTION
Monitor attendance and onboarding process of Commercial members
Assist in set- up, logistics, and maintenance of classes offered by the Sales Training team.
Support “New Sales Academy” & “Discovery Event” rollout: Training material preparation, training admin.
Support shooting & making videos for “Practice Sell Like Never Before”, Commercial events.
REQUIREMENTS
Currently pursuing a Bachelor&039;s in Business Administration, International Business, or a related field.
Other Tool skills: Excel, PowerPoints, Canvas, Video shooting & designing
Can- do attitude & commitment to excel
Good English in both writing & speaking
Team Player
Available to work at least 3 days/week
BENEFITS
Professional coaching & feedback culture
Strong career support & lots of opportunities in an international environment.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program
Respect and Results Culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 27/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
85 applicants
