Job Description
Maintain a client service orientation by managing day- to- day administration of client service / sales activities and coordinating on analysis and reporting of assigned research projects.
Responsibilities
Communicate client needs to appropriate team members
Integrate multiple data sources to answer business issues
Client Relationship / Management
Monitors client satisfaction
Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company&039;s quality standards
Follows through on client inquiries, requests, complaints
Unsupervised on- site presence which includes responsibilities on data requests, technical basic support and analysis
Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc
Perform quality checks on all reports for alignment to request, accuracy and correctness
Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
Functional / Technical
Takes responsibility for action
Recommend improvements in work processes within area of responsibility
Manage assigned project independently
Keeps client up- to- date about progress of projects
Distributes helpful information to clients
Serve as primary contact to junior level client contacts on ad- hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc
Acknowledges both internal and external clients
Maintain an accurate, complete, up- to- date and insightful client business profiles to be shared with senior management
Maintain an accurate and up- to- date knowledge on research techniques and applications
Provide value- added analyses and respond to special requests
Ensure client service deliverables are aligned with the regional client service standards
Provide "in office" research, administrative and operational support to senior staff
Proactively develops client relationships by making efforts to listen to and understand the client; anticipating and providing solutions to client needs; giving high priority to client satisfaction
Client Servicing
Ensure standard operating procedures within area of responsibility are observed
Gives friendly, cheerful service
Demonstrates discretionary effort to help or serve others
A Little Bit About You
You have knowledge of statistics and multivariate analysis. You also have knowledge of FMCG industry / research techniques and methodologies.
Qualifications
Bachelor’s Degree in any major
1 to 2 years in Market Research or related services in FMCG / Service Industry (Insight team). Fresh graduates are welcome to apply as well
Basic knowledge of statistics
Working knowledge of common Microsoft Office applications
Intermediate level knowledge of research techniques and methodologies
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