[HCM] Công ty Highlands Coffee Tuyển Dụng Operations Communications Specialist Và Senior Financial Analyst Full-Time 2025

1. Operations Communication

• Develop and disseminate Operations communications to ensure clarity, consistency, and engagement from the headquarters (OVH) to the stores and among Operations departments.
• Foster strong relationships between Store Operations and OVH, facilitating effective communication and collaboration to align with operational goals.
• Develop and implement communication plans and processes that support operational initiatives, enhancing the flow of information across all levels of Operations and relevant stakeholders.
• Manages Operations communication channels, including but not limited to email, intranet, face-to-face and online channels.
• Regularly analyze and assess the effectiveness of communication processes and channels, identifying opportunities for improvements and making necessary adjustments, utilizing appropriate tools.
• Coordinate relevant Operations projects to ensure effective communication and collaboration.
• Coordinate weekly/ monthly/ quarterly communications across the Operations departments for timely updates.
• Collaborate with relevant teams to ensure a unified communication approach.
• Work closely with Marketing, Supply Chain and Operations teams to ensure that campaign communications are timely and effective.

2. Operational Support

• Provide support for operational activities, ensuring that all Operations teams are informed and aligned on key initiatives, updates, and procedures.
• Develop and deliver training programs to enhance communication skills within the Store Operations team, promoting a culture of open dialogue and feedback.
• Coordinate and support cross-functional projects and initiatives that impact Store Operations through collaborative efforts with various departments.

3. Reporting and Documentation

• Regularly report on communication plans and effectiveness to senior management.
• Use data and feedback to refine communication approaches and improve engagement.
• Ensure that all required standards, resource manuals, and guidelines remain up-to-date and accessible to all Operations employees.
• Collaborate with cross-functional teams to gather content and insights for communication materials & documentation.

• Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.
• At least 3 years of experience in internal communications, preferably within a retail or operations setting, or in Store operations.
• Proven track record of developing and executing successful communication plans and processes.
• Proficiency in various communication tools and platforms (e.g., email, intranet, project management tools).
• Familiarity with retail operations and the dynamics of store environments.
• Strong analytical skills to assess communication effectiveness and make data-driven improvements.
• Excellent interpersonal skills and the ability to build relationships across all levels of the organization.
• Capacity to stay updated with emerging trends in communication and implement best practices.
• Fluent in English written and verbal skills.

• Flexible working hours;
• Additional Insurance Package (besides the compulsory insurance);
• Performance Bonus & Annual pay raise;
• Discounts on Product Purchase;
• Engagement Activities & Gifts on Special Occassions

Financial Budgeting & Forecasting

• Assist in developing and implementing costing methodology for the company in both the F&B and Retail Segments.
• Take ownership of inventory and COGS financial planning.
• Prepare financial rolling forecast for COGS, calling out any risk and opportunities vs. plan, and ensure forecast accuracy.
• Support the development of financial strategies to optimize the supply chain process and reduce costs, control activities to deliver COGS savings while managing the budget of Supply Chain areas.
• Collaborate with cross-functional teams to ensure alignment between finance and supply chain operations on budgeting and forecasting.
• Partner with procurement to implement material price tracking and forecasting process.
• Support the financial budgeting and forecasting of Coffee Factory.

Financial Analysis

• Analyze and monitor financial metrics related to inventory management, supplier performance, and logistic, warehouse and distribution costs to identify areas for improvement.
• Assist in providing financial analysis and reporting to senior management to support decision-making and strategic planning.
• Propose and implement opportunities for process improvements and cost savings.
• Conduct financial analysis of supply chain operations to identify cost-saving opportunities, improve efficiency, and mitigate risks.

Financial Modeling

• Support the development of financial models to support strategic decision-making. Conduct scenario analysis, sensitivity analysis, and what-if analysis to evaluate the financial impact of different business strategies and initiatives.
• Build up and control Business Case of Factory and Supply Chain Investment.
• Build up Gross Margin Management Modelling.

Working Capital Management & Supply Financing

• Assist in managing the company’s working capital by optimizing inventory levels, accounts receivable, and accounts payable to improve cash flow and reduce financing costs.
• Supplier Financing: Develop and implement supplier financing programs, such as supply chain financing or dynamic discounting, to provide early payment options to suppliers and improve working capital for both parties.

Financial Performance Management

• Track and analyze key performance indicators (KPIs) related to supply chain finance, such as days payable outstanding (DPO), days inventory outstanding (DIO), and cash conversion cycle, to measure performance and drive continuous improvement.
• Track and analyze the performance of Raw Material and Packing Material saving performance.
• Compile and analyze financial closing process, summarize financial results with insights.

• 05+ years of broad financial experience with 2-3 years in a supply chain finance role. Food & beverage industry, with an emphasis on coffee, tea and bakery is preferred.
• Understanding of general accounting principles and cost accounting in areas of Factory costing, Contract Manufacturing, Logistics, Inventory and Procurement
• Strong financial modeling and analytical skills.
• Proficient in financial analysis tools and software.
• Excellent knowledge of financial planning, budgeting, and forecasting processes.
• Good knowledges of Finance management system and business legacy systems
• Working knowledge of SAP, Power BI and other dashboarding tools are preferred.
• Excellent in Analytical skills as well as a strong business acumen.

• Flexible working hours;
• Additional Insurance Package (besides the compulsory insurance);
• Performance Bonus & Annual pay raise;
• Discounts on Product Purchase;
• Engagement Activities & Gifts on Special Occassions