COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
The Skedulo team is a tight- knit group of builders who are passionate about shaping our platform that is relied upon daily by thousands of users across the globe. We are looking for motivated, self- starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help design software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.
Here at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.
Thực Tập Sinh Technical Support & Customer Success Part- time
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Customer Success
Update and maintain customer information as necessary.
Oversee the new feature request process and ensure follow- up until resolution.
Manage requests for customer vault access.
Monitor customer satisfaction metrics.
Complete additional tasks assigned by the team lead related to the Customer Success role.
Track customer engagement activities, including the Quarterly Business Review and monthly or bi- weekly catch- ups.
Review the internal knowledge base and address question- type escalations from customers.
Technical Support
Oversee the unassigned technical support ticket queue and prioritize issues for the team lead.
Providing first- level contact and problem resolution for customers with Salesforce and application problems, includes:
Review initial recommendations generated by AI.
Reproduce issues across various environments, including standard, internal, customer sandbox, or customer production, with guidance from senior team members.
Complete additional tasks assigned by the team lead related to the Technical Support role.
Assist senior members in following up on internal escalations.
REQUIREMENTS
Minimum Qualifications
Strong time and task management capabilities.
Proficient communication skills in English.
Ability to engage in effective and positive interactions with customers and team members.
Enrollment in the third or final year of an undergraduate program at an accredited university required.
Desired Skills & Experience
Adaptability in responding to diverse personalities, maintaining composure when addressing stressed or upset customers.
Demonstrated interest in resolving issues related to SaaS and Workforce Management products.
Basic familiarity with technical support platforms is advantageous.
Proficient problem- solving, logical reasoning, critical thinking, and decision- making abilities.
Additional Qualifications
Must be able to work at least 1- 2 days in the office inline with internal company policy.
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.
BENEFITS
Benefits
Experience a collaborative and supportive work environment.
Join a dynamic and passionate team.
Commit to making this a meaningful and productive start to your career.
Participate in all company events with our team members
Opportunity to join our team as official staff, with a comprehensive benefits package
Receive personalized attention and guidance for individual development.
Engage in a 6- 12 month internship program focused on practical experience.
Acquire valuable hands- on knowledge of products and customer service.
Enhance your skills and knowledge pertinent to the IT software industry.
Participate in on- the- job training to ensure a clear understanding of job responsibilities.
Enjoy a comfortable work environment that fosters efficiency, teamwork, and knowledge sharing.
Collaborate with seasoned professionals and benefit from mentorship opportunities.
HOW TO APPLY
Deadline: 23:59 7/12/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
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