COMPANY INTRODUCTION
Dragon Phoenix E- commerce (Dragon Phenix Trading Group) is focused on e- commerce platforms selling activities including:
Promote and sell Food and Beverage category products on Shopee, Tokopedia (Indonesia), TikTok to new customers and cross/up/repeat sales to existing customers
Developing medium to long- term sales plans and preparing strategies to protect, grow, and diversify the relationship with targeted customers Incumbents in this specialization may be selling directly to the ultimate purchaser or indirectly through channel partners.
Assessing customer needs and suggesting appropriate merchandises
Brand name: URsnacks- an upcoming brand for Food and Beverage Category and proven to be top players in Chinese TikTok E- Commerce. We have proven strategy and execution plan in the world&039;s biggest e- commerce market and are eager to expand to Indonesian market. Our global leadership team are from the Top 500 multinational company management background.
Learn more about us at:
Customer Service
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
JOB PURPOSE:
demeanor while fostering a positive online community.
communication and interpersonal skills, you will maintain a professional
a positive and engaging experience for all viewers. Leveraging your strong
This role is for a
identify customer needs, resolve inquiries and complaints promptly, and ensure
exceptional support to online shoppers during livestream events. You will
dynamic and customer- focused Customer Service Specialist who will provide
KEYACCOUNTABILITIES:
Identify
and assess customers&039; needs to achieve satisfaction
time limit; follow up to ensure resolution with proffesional attitude
Handle
customer complaints, provide appropriate solutions and alternatives within the
communication procedures, guidelines, and policies
Follow
Making
feedback and complaints report to Fullfilment Manager
Able
to use Customer Relationship Management systems
a positive, empathic, and professional attitude toward customers at all time
Maintaining
Monitors
the livestream chat for questions, comments, and engagement.
Interacts
with the audience, responds to comments, and relays questions to the
presenters.
Enforces
community guidelines.
REQUIREMENTS
REQUIREMENTS:
18- 25 years old
Minimum
Senior High School Degree
Preferably
related
had 1- 2 years experience in customer service of an online shop or e- commerce
working in a fast- paced environment while maintaining attention to detail
Experience
BENEFITS
BENEFITS &OTHERS:
Working
time: Monday – Friday | 9am- 6pm
Expected in District 2 area
Working
location: Remote- WFH. We will quickly complete the working building-
Equipped
with working equipment: Laptop, phone,... if necessary
· Competitive salary and benefits package.
· Opportunity to work in a fast- paced and dynamic environment.
· Be part of a growing and successful company.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
APPLY NOW
11 applicants
