COMPANY INTRODUCTION
idsMED Group is one of the largest integrated solutions providers of medical equipment, supplies and services in Asia. idsMED Group has an extensive distribution network covering various healthcare institutions including government and private hospitals, day surgery centers, specialist and primary care clinics, laboratories and nursing homes.
idsMED Group represents world- leading medical brands, providing one- stop solution covering marketing, sales, biomedical engineering services and clinical support. Leveraging on its single, regional IT platform, idsMED Group also offers effective inventory management and logistics services. idsMED Group provides a comprehensive and one- stop solution to its customers with a focus on a number of key specialties including Critical Care, Infection Control, Surgical Workplace, Diagnostic Imaging, Hospital Beds & Furniture, Cardiovascular, OBGY & Perinatal, Endoscopy, Wound Care, Aesthetic, Dental, Emergency Care, Infection Control, Patient Support System, Primary Care, Surgical and Biomedical Engineering.
In line with its expansion program in the region, idsMED Group now successfully operates in 8 countries and markets: Singapore, Malaysia, Indonesia, Hong Kong, Philippines, Thailand, Taiwan and Vietnam.
If you are a passionate individual who cares for others, has a keen sense of responsibility and ethics, service- minded and wants to develop your career in the healthcare industry, idsMED would be the right place for you.
Sales Operations Officer Full- time
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JOB DESCRIPTION
Sale order
Ensure timely and flawless creation of sales order in the enterprise computer system and processing of the same to meet customer request date.
Ensure the completeness, accuracy and integrity of data and transactionsin the enterprise computer system at all times.
Responsible for the monitoring, data compilation and achievement of all sales order management related Key Performance Indicators(KPIs) as determined by the corporate operations and management from time to time.
Actively conduct in daily sales order management activities encompassing document, information, product and operations workflows.
Supervise the creation of sales order in the enterprise computer system and ensure uninterrupted discount approval routing by approving authority prior to processing.
Provide guidance and/or intervene to swiftly resolve product quality issue, delivery disputes and invoice and product discrepancy. Keep superior informed and obtain appropriate guidance.
Ensure reservation of inventories in the enterprise computer system to fulfil expected customer order and closely follow- up on such order.
Delivery cycle
Review all sales order that could not be processed dueto insufficient inventories and engage with inventory management on reviewingsafety stock level where applicable. Ensure all backorders are resolvedspeedily.
Superioron any obstacle encountered during the order acceptance cycle, delivery &installation cycle and cash collection cycle for guidance and affirmative action.
Audit proof of delivery document and ensure that therelevant measures are instituted to address any amendment made by customers.Approve the measures institutes by endorsing on relevant documentation.
Measure and tabulate all out of stock instances andlost sales opportunity and discuss on resolution with internal stakeholders.
Continuously measure the order to cash cycle time, discussand institute measures to reduce the cycle time and improve productivity.
Intervene to ensure smooth and timely processing ofcustomer orders, creation of corresponding sales order and coordination withlogistics on time delivery of goods from warehouse to customers.
Ensure expedition of delivery, installation, useracceptance testing and training with customer to ensure prompt invoicing and collection.
Negotiate with customers on any anticipated delay indeliveries, installation or testing and obtain alternative schedule fordelivery, installation or testing.
Jointly involve in project management of largeinstallations to ensure coordination of tasks, complete and accuratedocumentation, proof of product and service delivery and formal useracceptance.
Consignment inventory management
Inventory management on insufficient inventories tofulfil routine customer orders and manage customer expectation accordinglybased on availability commitment by inventory management.
Assist in the periodic inventory count and ensuresales order transaction cut- off and resumption dates are communicated tostakeholders and observed strictly.
Record document
Regularly audit the complete and accuratedocumentation and timely compilation of proof of delivery(POD) documents andrecord keeping. Ensure all documents are matched, completely accounted andfiled in an orderly fashion to ensure quick retrieval.
Review SOP and report
Follow- up and ensure POD at every step of the cycle isin order and returned within reasonable timeframe. Capture the POD details intothe enterprise computer system where applicable.
Responsible for supervising and reviewing the development, maintenanceand updating of the Standard Operating Procedures and Policy manuals, and tostrive for standardization where possible. Periodically audit the SOP with actualexecution and address any non- conformance accordingly.
Report to BOD as their requirements.
REQUIREMENTS
Take initiatives and integrity to support business needs and enhancing individual / team productivity
Preferably in Healthcare or Logistic industry
Ability to work under pressure in a team- oriented environment
Candidate must at least possess a Diploma in Logistic Management or equivalent. Basic Accounting Knowledge is required for this position.
At least 3 years operations experience in sales order processing and receivables collection role preferably in the Healthcare industry.
Be reasonably detailed, numerate and analytical
Maintain confidentiality of work related information
Basic working knowledge with Ms Office applications.
Able to work independently with minimal supervision.
Exposed to sales order management and accounts receivables modules of any ERP Systems.
Fluent in both written and spoken English and major local languages.
BENEFITS
Working location: District 5, HCMC.
Good benefits of internal activities, team building and company trip.
Friendly and supportive colleagues.
Working time: 8:30 AM – 5:30 PM, Mon- Fri.
Competitive salary.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 19/7/2024
Submit your application via the APPLY NOW button below.
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