COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
Never settle, think bigger. Vulcan Labs is a leading mobile application development company based in Ho Chi Minh City, Vietnam. Since 2017, we have published over 40 mobile applications with several hundred thousand Daily Active Users and over 10 million downloads combined. We welcome individuals from diverse backgrounds to join our team and embrace challenges in a fast- changing industry.
Địa chỉ
Customer Service Fulltime
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
As
Customer Service
in our team, you will:
Make valid proposals with a user- oriented approach
Coordinate with other departments to solve ongoing issues.
Analyze user’s pain points for product improvement.
Understand user’s problems and provide effective customer support.
Manage customer support in our Social Media platform, Email, Google Play, and App Store.
REQUIREMENTS
Minimum 3 years of experience in customer service, preferably in the software industry.
Good at reading & writing English.
Familiarity with Freshdesk/ Zendesk/ CRM software is a priority
Passionate for the customer service industry.
Analytical skills, logical and customer- oriented mindset.
Effectively communication with customers and cross- team
BENEFITS
Why do you love working here?
Well- equipped Facility: MacBook provided, with an additional monitor available if needed.
Grow Yourself: Work with young, talented teammates on global apps across a diverse portfolio and varying app sizes (Mainly in AI domain)
Diverse Activities: Complimentary coffee, tea, and snacks; company trips; team- building activities; and quarterly happy- hour events.
Attractive Package: 13th- month salary, performance bonus, and biannual performance reviews based on achievements and contributions.
Healthy Culture: 12 days of annual leave and 5 days of sick leave, health- care insurance, annual health check, and a dedicated team- bonding budget.
Innovative Environment:
Flexible working hours, one remote day per month, seminars and internal sharing sessions, and a culture with no barriers to ideas.
HOW TO APPLY
Deadline: 23:59 23/10/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
