GIỚI THIỆU CÔNG TY
Zas Services Trading Company Limited was established in the early 2016.
Zas specialized in providing flower delivery and fresh flower delivery service for people that want to order and deliver flowers in inland Vietnam.
Chuyên Viên Đặt Phòng
Mức lương
Thỏa thuận
MÔ TẢ CÔNG VIỆC
JOB DESCRIPTION:
As a Customer Service specialist- Hotel reservation and support, you will ensure the highestquality of customer service possible by providing excellent solutions for customer’s inquiriesand issues leading by example.
Organize and support remote check- in and checkout for guests coordinating with property
highest standards are maintained.
Support Business activities in two small homestays.
Respond to enquiries about hotel products and services by telephone, email and reservation
sites according to standard customer service guidelines.
Serving customers via social media (live chat, Facebook, hotline) and making sure the
caretakers.
Ensure customer expectations are achieved/exceeded through excellent customer service.
Effectively manage OTA’s ( Airbnb, booking.com, Agoda, Traveloka, etc.)
Take high responsibility for serving customers by Customer Service.
Process amendments to reservations such as extensions, early departures, etc.
sales revenue
Follow any other tasks assigned by office manager/line manager.
and focus on feedback and weekly debrief to line manager.
sell and promote Hotel facilities & services at every available opportunity to maximize
Understand basic Excel sheet to record daily expenses and profit and loss statements, up-
Coordinate and communicate with all other departments to ensure a smooth operation.
Determine guest needs and quote the appropriate room and rate as per requirements. Input booking information into the Reservation System.
YÊU CẦU ỨNG VIÊN
BENEFITS:
Team building activities and social events (company trips, charity trips, New Year Party,
Loyalty bonus (successful completion of service per year).
Annual salary increases according to company policy.
A focus on personal and professional growth based on individual goals.
Parking allowance.
Other benefits as company’s regulation.
Competitive Salary (to be discussed more in the interview).
kickoff party, team building, lucky money).
Professional and dynamic working.
Quarterly achievement award.
A chance to develop working practices and knowledge base with foreigner manager.
13th- month Salary.
Yearly performance bonus based on KPI.
Birthday welfare.
CHÍNH SÁCH ĐÃI NGỘ
REQUIREMENTS:
Ability to learn and adapt in a fast- moving environment. Familiarity with E- commerce is a
independently and within a team.
Skills in listening, problem- solving, and forward thinking.
Proactive attitude, hardworking, methodical and very structured, able to work both
Excellent verbal and written communication skills – both Vietnamese and English
Minimum of 1- 2 years customer service experience. And at least 6 months of experience in
the relevant sector.
plus.
High collaboration with all departments, open- minded & flexible aligning the process with
counterparts from other functions.
More information about Shanti can be found at shanti.vn, and about The River Home at
theriverhome.vn.
Send us your CV to tuyendung@flowercorner or zalo 0343 830 837
CÁCH THỨC ỨNG TUYỂN
Hạn cuối: 23:59 ngày 10/10/2024
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