[HCM] General Manager

Managing operational and personnel costs.
Monitoring and checking work processes according to M Village standards.
Welcoming guests, and supervising hotel operations.
Controlling and upgrading the system and equipment.
Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.
Evaluating guest satisfaction, creating a positive impression for customers.
Scheduling and arranging work shifts for hotel staff.
Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.
Monitoring reservation lists, room status, emails, sales, and service quality reports.
Building good relationships and images with all guests throughout their stay.
Conducting periodic evaluations of staff performance.
Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).

Over 1- 2 years of experience in a managerial position in 4- 5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).
High discipline and a positive attitude.
Team management, planning, and progress reporting skills.
Hardworking, diligent, honest, careful, enthusiastic, and good team support.
Proficient in English.
Good communication and customer care skills.
Graduated from College or higher, or have relevant qualifications.

Participating in social insurance, health insurance, and unemployment insurance according to state regulations
Opportunity to build a capable and inspired workforce for new hospitality
Annual leave: 12 days
13th- month salary
Competitive salary and bonus packages based on work results
Evaluation based purely on capacity and rapid growth opportunities

Cập nhật gần nhất lúc: 2025-06-28 05:05:02