[HCM/HN] Công Ty DHL Express Việt Nam Tuyển Dụng Nhân Viên Full-time: Quầy Giao Dịch, Tư Vấn Dịch Vụ Khách Hàng, Hỗ Trợ Thông Quan, Phân Tích Dữ Liệu & Thực Tập Sinh Marketing 2024

CÔNG TY DHL EXPRESS VIỆT NAM
Mức lương
Đang cập nhật
Địa điểm làm việc
Hà Nội
Kinh nghiệm yêu cầu
Yêu cầu ứng viên có kinh nghiệm
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COMPANY INTRODUCTION

DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.



[HN] SERVICE QUALITY ANALYSIS
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
  • Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI’s are met
  • Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
  • Contribute and participate in field review projects / programs as requested or required
  • Create of user documentation for performance reporting and communication to user community
  • Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
  • Investigate into accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
  • Use existing tools and methodology to conduct in-depth analysis to identify issues, problem and opportunities
  • Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
REQUIREMENTS
  • Bachelor degree
  • 3 years of distribution/transportation experience
  • Fluent in English (written and spoken)
  • Commitment to Excel, SQL
BENEFITS
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DHL Group Standards.
  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
  • Working together based on DHL Group values of “Respect and Results”
  • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.
  • Sports/Hobby Clubs.
HOW TO APPLY
  • Submit your application via the APPLY NOW button below.
  • Deadline: 23:59 5/7/2024
  • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
11 applicants
[HCM] CUSTOMER SERVICE ADVISOR
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics; Bán hàng (Sales) - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
  • Accept and register bookings for DHL services.
  • Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
  • Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
  • Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
  • Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
  • Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
  • Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
  • 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Diploma in Business (preferable) or equivalent
  • Fluent in English
BENEFITS
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DPDHL Standards.
  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
  • Working together based on DPDHL values of “Respect and Results”
  • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.
  • Sports/Hobby Clubs.
HOW TO APPLY
  • Submit your application via the APPLY NOW button below.
  • Deadline: 23:59 5/7/2024
  • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
16 applicants
[HN] RETAIL OUTLET OFFICER
Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
  • Ensure delivery of professional service to all walk-in and account customers at all times.

  • Proactive selling of DHL services, such as TDD, SII, and PDN, to ensure tap on every business opportunity and acquire optimized revenue

  • Provide after-sales service to customers by registering special pre-alerts and following up on special customer requests.

  • Ensure the updated customer information is shared with respective sales, and be responsible for all service-related information being filed and updated.

  • Answer both walk-in and telephone inquiries.

  • Provide support in processing the redemption service for the marketing campaign.

  • Maintain retail outlet clean and tidy.

  • The incumbent has no direct reports or authority over country lines or functional personnel. Nevertheless, he/she must demonstrate the ability to influence decisions/actions.
REQUIREMENTS
  • Working experience in the service and sales industry
  • Bachelor degree
  • English: Fluent (written and spoken)
BENEFITS
  • Multifarious benefit programs.
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DHL Standards.
  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
  • Working together based on DHL values of “Respect and Results”.
  • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.
  • Employee hobby clubs, sports championships.
HOW TO APPLY
  • Submit your application via the APPLY NOW button below.
  • Deadline: 23:59 5/7/2024
  • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
[HCM] CLEARANCE SUPPORT AGENT
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
  • Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments

  • Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL’s payment limits

  • Collate the clearance documents and coordinate handover of these documents with the assigned broker for BTO shipments.

  • Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on a daily basis.

  • Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up to date and accurate
REQUIREMENTS
  • Bachelor’s degree
  • 2-3 years working experience in customs clearance environment
  • Software skills (Word, Excel, PowerPoint, etc.)

  • Communication skills (English), spoken and written
BENEFITS
  • Strong career support & lots of opportunities in an international environment.

  • Training: both online and offline with Global DHL Group Standards.

  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.

  • Working together based on DHL Group values of “Respect and Results”

  • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.

  • Sports/Hobby Clubs.
HOW TO APPLY
  • Submit your application via the APPLY NOW button below.
  • Deadline: 23:59 5/7/2024
  • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
5 applicants
[HCM] MARKETING COMMUNICATION INTERN
Mức lương: Thỏa thuận - Chuyên môn: Marketing, Truyền Thông, PR; Xuất nhập khẩu, Logistics - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian
JOB DESCRIPTION
  • Audit of Branding and SVP on a specific interval
  • Google Maps rating and raising alerts on duplicate/fake DHL locations
  • Research on Qualified out suspects
  • Content management for Content hub, EDMs, and Social media
  • Tracking and reporting analytics & data performance from digital activities
  • Additional activities will be introduced gradually as part of their training over time.
REQUIREMENTS
  • Currently pursuing a Bachelor's in Business or a related field.
  • Available to work full day/week
  • Good English in both writing & speaking
  • Can-do attitude & commitment to excel
  • Well organized
  • Other Tool skills: Excel, PowerPoints, Canvas, Video shooting & designing
  • Friendly, helpful, confident, and engaging personality
BENEFITS
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DHL Group Standards.
  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
  • Working together based on DHL Group values of “Respect and Results”
  • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.
  • Sports/Hobby Clubs.
HOW TO APPLY
  • Submit your application via the APPLY NOW button below.
  • Deadline: 23:59 5/7/2024
  • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
82 applicants

Cập nhật gần nhất lúc: 2024-07-05 07:15:03

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Bạn đang xem tin [HCM/HN] Công Ty DHL Express Việt Nam Tuyển Dụng Nhân Viên Full-time: Quầy Giao Dịch, Tư Vấn Dịch Vụ Khách Hàng, Hỗ Trợ Thông Quan, Phân Tích Dữ Liệu & Thực Tập Sinh Marketing 2024 - Mã tin đăng: 4468854. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi không đảm bảo và không chịu trách nhiệm về bất kỳ nội dung nào liên quan tới tin việc làm này. Nếu người tìm việc phát hiện có sai sót hay vấn đề gì xin hãy báo cáo cho chúng tôi

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Ngành nghề
Thực tập
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Nhân Viên
Kinh nghiệm yêu cầu
Yêu cầu ứng viên có kinh nghiệm
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29/08/2024

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