COMPANY INTRODUCTION
Địa điểm
Hà Nội
RECEPTIONIST- HN
Địa điểm
Hà Nội
JOB DESCRIPTION
Provideinformation on DHL Express products and services, helping customers select theright options for their needs.
Orderingnew merchandise and ensure received items are properly displayed.
Answerphone calls and respond to inquiries regarding services, pricing, andoperational procedures.
Consultwith customers regarding product types, pricing, and available sales programs.
Activelypromote and upsell DHL services to enhance customer satisfaction and drivesales
Handlepayment collections from customers accurately and efficiently.
Conductregular checks to maintain cleanliness and address any issues promptly.
Performother tasks assigned by the line manager.
Processtransactions using the point- of- sale (POS) system and maintain cash handlingprocedures
Greetand assist customers in a friendly and professional manner.
Participatein regular and ad hoc meetings; make work reports as required.
PresentPoint of Sale Materials (POSMs) as required, ensuring they are up- to- date andaligned with marketing campaigns.
Maintainaccurate records of sales transactions and customer interactions.
Manageappointment scheduling and coordinate with other departments as necessary.
Ensurethat all company branding is displayed in accordance with DHL regulations andguidelines.
Ensurethe retail outlet counter and surrounding areas are clean, organized, andpresentable at all times
Beingresponsible for the overall cleanliness, upkeep and maintenance of a store.
REQUIREMENTS
Atleast 1 year experience in a sales, customer service or marketing role,preferably in a retail or logistics environment.
Experiencein sales/sales processes
Abilityto work independently and as part of a team.
Bachelordiploma or equivalent; additional education in business or sales is a plus.
Knowledgeand understanding of the Retail trade from a service perspective.
Apositive attitude and a commitment to providing excellent customer service.
Proficiencyin using computer systems and software, including POS systems.
Englishfluent (written and spoken)
BENEFITS
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture·
Respectand Results Culture
Strongcareer support & lots of opportunities in an international environment
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
20 ứng viên
OPERATIONS INTERN- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Provide customer service support by answering questions and assisting customers.
Support safety and quality standards in the service center.
Help the Service Center Manager with daily operations and shipment processing.
Support the service center manager regarding pick- up and delivery project improvement.
Assist with tracking inventory and fulfilling orders.
Help prepare reports related to service center performance.
Work with team members to improve workflow and efficiency.
REQUIREMENTS
Recent graduate or currently pursuing a degree in Business, Logistics, or a related field.
Eager to learn and take on new challenges.
Strong communication skills and a team player.
Good at Microsoft Office (Excel, Word, PowerPoint).
Communication in English, both in writing and speaking, is an advantage.
BENEFITS
Multifarious engagement activities under “Best Day Everyday Everyday” – our Health & Well- being program
Strong career support & lots of opportunities in an international environment
Respect and Results Culture
Professional coaching & feedback culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
148 ứng viên
CUSTOMER SERVICE ADVISOR- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
Accept and register bookings for DHL services.
REQUIREMENTS
Fluent in English
Bachelor of Degree in Business (preferable) or equivalent
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
BENEFITS
Professional coaching & feedback culture
Respect and Results Culture
Strong career support & lots of opportunities in an international environment
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 13/9/2025
Submit your application via the APPLY NOW button below.
APPLY NOW
8 ứng viên
Sales Training Intern- 6 Months (HCM)
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Assist in set- up, logistics, and maintenance of classes offered by the Sales Training team.
Support shooting & making videos for “Practice Sell Like Never Before”, Commercial events.
Support “New Sales Academy” & “Discovery Event” rollout: Training material preparation, training admin.
Monitor attendance and onboarding process of Commercial members.
REQUIREMENTS
Available to work at least 3 days/week
Good English in both writing & speaking
Currently pursuing a Bachelor&039;s in Business Administration, International Business, or a related field.
Team Player
Good at tool skills: Excel, PowerPoint, Canvas, Video shooting & designing
Can- do attitude & commitment to excel
BENEFITS
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program
Professional coaching & feedback culture
Respect and Results Culture
Strong career support & lots of opportunities in an international environment
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 13/9/2025
Submit your application via the APPLY NOW button below.
APPLY NOW
12 ứng viên
