COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
TELEMARKETING EXECUTIVE- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Quantify express revenue potential and validatecustomer information and needs (segment) through using the globally agreed selectioncriteria to produce quality leads and accounts to ensure DHL achieves itsoverall sales/revenue objectives and targets.
Ensure co- operation with other members of the salesteam and throughout the sales force.
Ensure that lead originators are acknowledged andprovided with feedback on the outcome of the lead.
Where appropriate, to successfully open accounts fornew DM customers.
Ensure feedback is provided to all lead generatorson status of all leads endorsed
Maximise on all opportunities to secure new businessby providing account facilities to customers through the lead qualificationprocess.
Provide customer- oriented service at all times formulti- channel customers
Coordinate with all sales channels, Customer Serviceand Marketing Department for lead management
Act as main contact for DHL of small tradingaccounts under Telesales, responding and satisfying their sales and post- salesrequirements
Complete activity reports to measureindividual/department effectiveness.
Manage multi- channel customers by phone or directmail
Adhere to regional standards and agreed proceduresand processes
Provide customer- oriented service at all timesrelating to specific sales issues.
Liaise with other departments to ensure delivery ofservice commitment to multi- channel customers
Raise relevant paperwork for the main customerdatabase ensuring customer information is available throughout the organisation
Ensure the data integrity in DHL systems forrecording the updated customer historical information
Build and maintain strong vendor- clientrelationships.
Contact companies and individuals currently notholding an account, confirm customer details and identify traffic profilesthereby assessing quantity and quality of future business.
Coordinate and manage DM programmes and ensureappropriate follow up.
Qualify all internal and external lead sources topass leads to the appropriate sales resource.
REQUIREMENTS
1- 2 years of relevant experience in Logistics
Bachelor of Degree
Telephone skill
Can- do attitude
Database skills
Fluent English (written and spoken)
BENEFITS
Working together based on DHL values of “Respect andResults”.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Employee hobby clubs, sports championships.
Training: both online and offline with Global DHLStandards.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 22/7/2025
APPLY NOW
5 ứng viên
RECEPTIONIST- HN
Địa điểm
Hà Nội
JOB DESCRIPTION
Orderingnew merchandise and ensure received items are properly displayed.
Ensurethe retail outlet counter and surrounding areas are clean, organized, andpresentable at all times
PresentPoint of Sale Materials (POSMs) as required, ensuring they are up- to- date andaligned with marketing campaigns.
Participatein regular and ad hoc meetings; make work reports as required.
Greetand assist customers in a friendly and professional manner.
Provideinformation on DHL Express products and services, helping customers select theright options for their needs.
Activelypromote and upsell DHL services to enhance customer satisfaction and drivesales
Beingresponsible for the overall cleanliness, upkeep and maintenance of a store.
Performother tasks assigned by the line manager.
Handlepayment collections from customers accurately and efficiently.
Processtransactions using the point- of- sale (POS) system and maintain cash handlingprocedures
Answerphone calls and respond to inquiries regarding services, pricing, andoperational procedures.
Conductregular checks to maintain cleanliness and address any issues promptly.
Consultwith customers regarding product types, pricing, and available sales programs.
Maintainaccurate records of sales transactions and customer interactions.
Ensurethat all company branding is displayed in accordance with DHL regulations andguidelines.
Manageappointment scheduling and coordinate with other departments as necessary.
REQUIREMENTS
Atleast 1 year experience in a sales, customer service or marketing role,preferably in a retail or logistics environment.
Experiencein sales/sales processes
Abilityto work independently and as part of a team.
Bachelordiploma or equivalent; additional education in business or sales is a plus.
Proficiencyin using computer systems and software, including POS systems.
Knowledgeand understanding of the Retail trade from a service perspective.
Apositive attitude and a commitment to providing excellent customer service.
Englishfluent (written and spoken)
BENEFITS
Respectand Results Culture
Strongcareer support & lots of opportunities in an international environment
Professionalcoaching & feedback culture·
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
HOW TO APPLY
Deadline: 23:59 22/7/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
1 ứng viên
CREDIT COLLECTION OFFICER- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Contributeknowledge and expertise toward resolving recurring billing issues.
Drivedebt collection, involve in customer interactions (including customer visits asdeemed necessary)
Monitorthe credit limit of accounts and ensure proper action is taken
Coordinatethe resolution of sales and customs disputes according to escalation procedures
Identifycheque and electric bank transfer allocation issues and coordinate rectificationwith the responsible team
Coordinatemaster data, billing, and collection issue resolution with internal andexternal customers as deemed necessary and in coordination with the team leaderand supervisor.
Monitorcredit accounts and report delinquent customers to Team Leader for review andaction.
Maximizecollection effectiveness from all customers in a timely and professionalmanner.
Maintainefficient records of collection activities.
Activelymanage and coordinate credit collection for an assigned portfolio of customersin alignment with DP DHL process guidelines and policies in an efficient andeffective actively promote and ensure DHL trading terms and conditions arebeing adhered to by the customer
REQUIREMENTS
AdvancedMS Office knowledge
2years of experience in credit collection
Highcustomer focus and service orientation
Fluentin English: written and verbal communication
Intermediatepresentation skills
Bachelorof Accounting/Finance or relevant majors.
Effectivecommunication and conversational skills
Goodtelephone conversation/handling skills
BENEFITS
Workingtogether based on DHL&039;s values of “Respect and Results”.
Diverseengagement activities under “Best Day Everyday” – our Health & Well- beingprogram.
Employeehobby clubs, sports championships.
Coaching& Feedback culture allows you to advance further in short- term andlong- term development goals.
Training:both online and offline with Global DHL Standards.
Strongcareer support & lots of opportunities in an international environment.
Multifariousbenefit programs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 22/7/2025
APPLY NOW
