COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
CUSTOMER SERVICE ADVISOR- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Respond to customers consistently and confidently byproviding accurate information in all areas, such as customs requirements,transit time, and prices.
Offer alternatives to customers and seize upselling andcross- selling opportunities of value- added services (e.g., Sales Leads,shipment insurance) during interaction with the customer.
Highlight areas for improvement with suggested solutions toimprove DHL’s procedures, technology, and service to enhance customers’experience with DHL.
Liaise with Operations and other departments to quickly andefficiently resolve customer issues and queries.
Accept and register bookings for DHL services.
Assist the supervisors (if applicable) in carrying outrelevant CS orientation/training programs for new or existing CS staff.
Adhere to global CS procedures while maintaining discretionto exercise flexibility to customers’ needs within reasonable limits inconsultation with CS supervisors and managers.
Enhance service experience in DHL by exercisingprofessionalism and empathy when dealing with each customer’s varying needs anddemands.
REQUIREMENTS
Fluent in English
Diploma in Business (preferable) or equivalent
2 years of experience in a Customer Contact Centre orTelesales environment in a service industry (preferable)
BENEFITS
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Training: both online and offline with Global DPDHL Standards.
Strong career support & lots of opportunities in an international environment.
Sports/Hobby Clubs.
Working together based on DPDHL values of “Respect and Results”
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
HOW TO APPLY
Deadline: 23:59 2/2/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
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TELEMARKETING EXECUTIVE- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Maximise on all opportunities to secure new business by providing accountfacilities to customers through the lead qualification process.
Qualify all internal and external lead sources to pass leads to the appropriatesales resource.
Provide customer- oriented service at all times relating to specific salesissues.
Adhere to regional standards and agreed procedures and processes
Manage multi- channel customers by phone or direct mail
Ensure the data integrity in DHL systems for recording the updated customerhistorical information
Coordinate with all sales channels, Customer Service and Marketing Departmentfor lead management
Build and maintain strong vendor- client relationships.
Ensure feedback is provided to all lead generators on status of all leadsendorsed
Provide customer- oriented service at all times for multi- channel customers
Whereappropriate, to successfully open accounts for new DM customers.
Quantify express revenue potential and validate customer information and needs(segment) through using the globally agreed selection criteria to producequality leads and accounts to ensure DHL achieves its overall sales/revenueobjectives and targets.
Actas main contact for DHL of small trading accounts under Telesales, respondingand satisfying their sales and post- sales requirements
Liaise with other departments to ensure delivery of service commitment to multi- channelcustomers
Ensure that lead originators are acknowledged and provided with feedback on theoutcome of the lead.
Ensure co- operation with other members of the sales team and throughout thesales force.
Raise relevant paperwork for the main customer database ensuring customerinformation is available throughout the organisation
Complete activity reports to measure individual/department effectiveness.
Coordinate and manage DM programmes and ensure appropriate follow up.
Contact companies and individuals currently not holding an account, confirmcustomer details and identify traffic profiles thereby assessing quantity andquality of future business.
REQUIREMENTS
1- 2 years of relevant experience in Telemarketing, Telesales
Bachelor of Degree
Telephone skills
Fluent English (written and spoken)
BENEFITS
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Employee hobby clubs, sports championships.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Working together based on DHL values of “Respect andResults”.
Training: both online and offline with Global DHLStandards.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 2/2/2025
APPLY NOW
SALES SUPPORT INTERN- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Support with customer database and contacting customers,especially E- commerce, for sales opportunities.
Support with auditing data quality on DHL systems.
Support with Commercial projects in retaining & lookingfor new customers
REQUIREMENTS
ExcelData Analysis skill
Confidentin English, both verbal and written communication
Universitybackground: Logistics, Business Administration, English language, InternationalTrade
Havingknowledge and experience in the e- commerce marketplace is an advantage.
BENEFITS
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture
Strongcareer support & lots of opportunities in an international environment
Respectand Results Culture
HOW TO APPLY
Deadline: 23:59 2/2/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
RETAIL ASSISTANT INTERN- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Assist in gathering contacts from hotels or studentorganizations and other sources..etc
Assist with Retail store condition arrangement
Support for data analysis
Support Retail Outlet Officer at counter…
Support the development of footprint for Retail.
Support shooting & making videos for team, andcommercial events (if any)
Collect data to create informative sales presentations
Support branding audit
REQUIREMENTS
Well organized
Other Tool skills: Excel, PowerPoints, Canvas, Videoshooting & designing
Currently pursuing a Bachelor&039;s in Business or a relatedfield.
Good English in both writing & speaking
Can- do attitude & commitment
Excel and data analysis skill
Available to work full day/week
Friendly, helpful, confident, and engaging personality
BENEFITS
Professionalcoaching & feedback culture
Strongcareer support & lots of opportunities in an international environment
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Respectand Results Culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 2/2/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Marketing Communications Assistant
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Lead Generation:
Collaborate with the sales team to align lead generation efforts with business objectives.
Conduct research to identify and qualify potential leads.
Track and report analytics and data performance from digital activities.
Support digital campaigns across platforms (Google Ads, LinkedIn, etc.).
Communications:
Assist in writing and editing press releases, articles, and newsletters to promote company events and initiatives.
Ensure that all communications align with brand guidelines and company values.
Translate/Develop compelling content for various channels, including social media, internal communications, and customer EDMs.
Support internal communications to enhance employee engagement and awareness.
Social Media Management and Digital Clean- Up:
Monitor and respond to inquiries, comments, and interactions in a timely and professional manner.
Track, analyze, and report on social media metrics to measure performance and identify areas for improvement.
Manage Google Maps ratings, ensuring accurate location information and raising alerts on duplicate or fake DHL listings.
Create, schedule, and manage engaging posts across social media platforms.
Branding:
Review and approve departmental materials to ensure adherence to branding guidelines.
Support efforts to combat counterfeit or unauthorized use of the DHL brand.
Ensure brand consistency across all marketing materials and communications.
Conduct regular audits of branding and SVPs materials to maintain quality standards.
Marketing Collateral/Gift Management:
Ensure timely delivery and quality control of all marketing materials.
Develop, manage, and distribute marketing collateral such as brochures, flyers, and promotional items.
Coordinate the creation and inventory of branded gifts and merchandise for internal and external stakeholders.
Events & Sponsorships:
Support post- event analysis and reporting to assess effectiveness and ROI.
Assist in planning and organizing corporate events, sponsorship activities, and CSR initiatives.
Manage logistics, vendor coordination, and on- site support to ensure smooth execution of events.
Collaboration:
Work cross- functionally with teams such as Operations, HR, Sales, and Customer Service to support marketing objectives.
Coordinate with external vendors, agencies, and partners for marketing and communication needs.
Foster strong internal and external relationships to facilitate effective collaboration and project execution.
Admin Control:
Manage administrative tasks related to PR, PO, BWF, and contract processing.
Maintain organized records and provide updates on the status of ongoing administrative requests
Ensure accurate documentation, tracking, and approval processes for all administrative activities.
REQUIREMENTS
Strong writing, editing, and content creation skills in both Vietnamese and English.
1- 2 years of experience in Marketing Communications or Digital Marketing.
Bachelor’s degree in Marketing, Communications, Business, or a related field.
Familiarity with social media platforms, online advertising tools, and basic analytics
BENEFITS
Sports/Hobby Clubs
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Training: both online and offline with Global DHL Group Standards.
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Working together based on DHL Group values of “Respect and Results”
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 2/2/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Service Quality Analyst
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Create userdocumentation for performance reporting and communication to the user community
Provide onsitesupport to the GSOP Manager during audits
Provide theEngineering and Infrastructure Team support to roll out projects
Interpret andanalyze the measurement, monitoring and action of performance and productivitymeasures to ensure network operations KPI’s are met
Prepare regularperformance reporting (specific or regular) in line with thedaily/weekly/monthly reporting schedule
Use existingtools and methodology to conduct in- depth analysis to identify issues, problemsand opportunities
Conduct andfacilitate onsite performance reviews
Investigate intoaccuracy of performance measurement or reporting, keeping stakeholdersappraised of status and raising notifications where necessary
Conduct useracceptance testing and implementation support of changes to the reportingsystems to ensure the quality of the measurement and reporting is maintained
Provide onsiteService Quality support to the Service Centers
Contribute andparticipate in field review projects/ programs as requested or required
Keep track ofactions that are taken to address and identify problem areas and monitorperformance for improvement
REQUIREMENTS
Bachelordegree
Fluent in English(written and spoken)
3 years ofdistribution/transportation experience preferably in an Operations domain
Commitment toExcel, SQL
BENEFITS
Training: both online and offline withGlobal DHL Group Standards.
Working together based on DHL Groupvalues of “Respect and Results”
Coaching & Feedback culture allowsyou to advance further in short- term and long- term development goals.
Strong career support & lots ofopportunities in an international environment.
Multifarious engagement activities under“Best Day Everyday” – our Health & Well- being program.
Sports/Hobby Clubs
HOW TO APPLY
Deadline: 23:59 2/2/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
