(***Working place: Ho Chi Minh or Ha Noi)
THE SITUATION
We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness.
If you believe in “Omotenashi”- unconditional hospitality like we do and would go the extra mile to create Wow experiences for the guests, then this is your call!
We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then come grow with us.
The Guest Service Coach position has the main responsibility to monitor and to Kaizen for better guest experience. This will contribute greatly to the purpose of the Guest Service Department at Pizza 4P’s which is transforming the welcome experience into a memorable and delightful first impression, ultimately elevating guest happiness and fostering lasting positive memories.
WHAT YOU WILL DO
Observe and analyze guest feedback across all platforms and provide a comprehensive view, develop action plan for store level.
Coordinate and collaborate with different departments for projects.
Manage a team of supervisors across multiple locations.
Find ways to motivate the team to provide WOW moments for Guests.
Identify improvement actions based on feedback.
Preparing reports and analyzing data to assist management in identifying Kaizen actions.
Communicate and maintain a strong relationship with the operations team.
Managing recovery action and workflow to ensure efficient resolution.
Conduct bi- weekkly audits at stores for guest experience and prepare report with action plans.
Hire employees and assist in the training process, ensure that every team member is well prepared for their tasks.
Handle feedback and complaints from guests on the floor or through offline channels.
Assisting with the development and implementation of service policies.
Lead the team and team meetings.
Monitor and evaluate supervisor performance, provide coaching opportunities, and development in career path.
Build a strong team and develop 4P’s culture in the team.
Identify operational concerns and suggest possible improvements via audit.
Training and communicating about policies with GSA ops and guests.
Interact with guests during operations to ensure WOW guest experience and collect feedback.
Monitor and guide the team to create WOW guest experience at 6 locations.
Be a role model for 4P’s values- Compassion, Authenticity, Kaizen and Omotenashi
WHO YOU ARE ?
Preferred experience in the industry (F&B or Hospitality) in Guest Service roles
2+ years of experience in Team management
College/Bachelor in hospitality/Business Management is a plus
Highly skilled in customer service, analyzing data and information, attention to detail, communication in both English and Vietnamese (Vietnamese optional)
Ability to lead teams towards common goals.
Creative, insightful, flexible, self- motivated and proactive in work.
JOIN US, LET’S SEE WHAT WE CAN OFFER
PTI heathcare insurance
Internal discount (~50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc
Competitive salary & allowances
13th month salary
15 day annual leave days
