Primary Objective:
Improve the operation procedure at store to bring customers convenience and comfort when shopping
Improve operations and service in Omni to enhance skills and improve revenue for online sales
Completed signed- jobs by EC Operation Deputy Manager
Key Activities:
Procedure
Operation management
Improvement
Support
Roles and responsibilities:
Operation management (40%)
Deeply understand about systems and the logic of each one to maximize the efficiency and minimize the errors in operation
Propose top items, top sales and activities to MKT, MD after analyzing & discussing with store site
Make the monthly report sales, issues & solutions an overview report of Omni channel
Take care of the hotline to ensure all customer responses are answered correctly & timely
Learn best practices from 1 store and apply to other stores in terms of operation
Receive the program of MD, MKT monthly and brief to all stores
Manage the content & display on the website/3PLs app so as to update & fix ASAP
Implement activities to achieve Omni sale target.
Procedure (30%)
Make & revise training documents timely
Check and monitor operation, urge reminders to ensure compliance with the procedure
Make & revise OJT timely
Make & revise the operation flow & procedure for system, process, service, equipment….
Improvement (15%)
Survey competitors & make a report to compare the weak point & strong point so as to improve next time
Innovate existing processes and procedures to ensure operate smoothly
Improve picking and packing process so as to speed up orders processing
Observe and listen to problems from the store to give solutions quickly
Apply technology in operating to increase productivity
Supporting (15%)
Support to clearly explain the problems in the procedure so that the store always does it right
Support the store when there are problems related to online sales: product, system and operation
Call support from HQ to support Omni in peaktime
As a connection between HQ & stores to help the store achieve goals
