[HCM] - Operation Support Officer

Department: E- Commerce

Operation management (40%)
- To manage the Sales & Operation team to handle online orders in daily basis to complete all orders in time with effective quality of work.
- To monitor order processing process, delivering services and handle return, refund, exchange requests from customers properly.
- To develop & train online sales team about process, flow, order monitoring, customer service, etc….
- Make verbal or written daily, monthly reports related to sales e- commerce.
- Coordinate with related departments (Merchandising, Operation, warehouse, Transport, Accounting…) to deliver company&039;s products to customers effectively & efficiently.

Customers service (20%)
- Analyze customer’s trend, comment, feedback and report
- Cross check with order status cancellation from delivery suppliers provide call to customers if need
- Manage customer enquiry for all on- line channels with fast & appropriate response
- Escalate of all problems/complains to assure they are satisfactory resolved
- Update all related issues regarding the orders for further coordinating with customer

Improvement (25%)
- Apply technology in operating to increase productivity
- Improve picking and packing process so as to speed up orders processing
- Observe and listen to problems from the store to give solutions quickly
- Survey competitors & make a report to compare the weak point & strong point so as to improve next time

Support (15%)
- Support to clearly explain the problems in the procedure so that the store always does it right
- Call support from HQ & other department to support Omni in peaktime
- Support the store when there are problems related to online sales: product, system and operation
- As a connection between HQ & stores to help the store achieve goals

Prefer having experience working for retailers, e- commerce platforms.
Intermidiate English
At least 1 years experience in same position
College/ University
Microsoft Office skill required
Good understanding on E- commercial Sales (general trade market and selling)

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên

Cập nhật gần nhất lúc: 2024-05-01 03:30:34