[HCM] Receptionist / Nhân viên Lễ tân

Promptly report any guest issues or complaints to management, escalating concerns effectively to ensure timely resolution.
Perform check- in and check- out procedures for guests in a warm and welcoming manner, ensuring a smooth and efficient experience.
Perform other duties as assigned by management, demonstrating flexibility and commitment to the team&039;s success.
Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel&039;s image and brand.
Adhere to all hotel policies and procedures, consistently maintaining high standards of service and professionalism.
Continuously monitor and update guest check- in/out lists and relevant information, ensuring accuracy and efficient guest management.
Actively participate in staff training and development opportunities, continuously enhancing skills and knowledge.
Maintain a positive and service- oriented attitude while handling guest requests and inquiries, demonstrating genuine concern and responsiveness.
Actively assist guests with their needs, promptly addressing any inquiries or concerns in a helpful and informative way.
Process room changes and cancellations with accuracy and professionalism, adhering to hotel policies and procedures.
Contribute to a positive and collaborative work environment by upholding professional conduct and teamwork principles.
Comprehensively provide guests with information about the hotel&039;s facilities, services, and amenities, exceeding their expectations.

Hardworking, honest, careful, enthusiastic, and a good team supporter
Good communication and guest- handling skills
Effective communication in both Vietnamese & English, 3rd language is a plus.
Proficient in computer skills

Participating in social insurance, health insurance, and unemployment insurance according to state regulations
13th- month salary
Competitive salary and bonus packages based on work results
Opportunity to build a capable and inspired workforce for new hospitality
Annual leave: 12 days
Evaluation based purely on capacity and rapid growth opportunities

Cập nhật gần nhất lúc: 2025-10-25 00:10:03