The Service Trainer is responsible for developing and delivering training programs that equip service representatives with the knowledge and skills to provide exceptional customer service. This role ensures a consistent and high- quality service experience for all customers.
60% of the trainer&039;s time will be dedicated to:

Delivering brand- specific training programs.
Allocating a minimum of 80 to 100 hours per month for training and coaching
Conducting store visit audits and providing direct coaching to store staff.
Conducting monthly training programs on sales processes and fixed service standards.

40% of the trainer&039;s time will be dedicated to:

Compiling and sending training, store visit, and coaching reports.
Reviewing and localizing training programs.
Developing new training programs.
Creating e- learning training modules.

Benefits of Maisonista:

12- 15 days annual leave
Participate in Social Insurance according to labor law regulations
Enjoy purchasing policies at preferential prices exclusively for Maison employees
Generali 24/7 accident insurance
Basic salary + lunch allowance + parking allowance
Periodic health examination
13th month bonus, Kpi bonus per year
Review salary once a year

Bachelor&039;s degree or equivalent in relevant fields.
Proficiency in English (written and spoken).
Minimum 2 years of experience conducting training, preferably in the Retail/Beauty industry.
Strong customer focus.
Vibrant and outgoing personality with a great sense of personal style
Excellent communication and interpersonal skills.
Proactive, independent, and detail- oriented.

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Cập nhật gần nhất lúc: 2024-09-06 04:00:02