HCM - Service Training Supervisor – Charles & Keith, Pedro

- Identify current and future training needs, particularly focusing on behavioral and competency- based training requirements.
- Develop strategic plans and annual training calendars to guide the LnD team&039;s activities and priorities.
- Oversee the quality and effectiveness of the trainer team and training programs, utilizing various assessment methods including in- class assessments, store checklists, and evaluations.
- Implement training programs as necessary to ensure store teams meet Maison&039;s customer service standards.
- Supervise and support the LnD team, ensuring their alignment with Maison&039;s training objectives.
- Responsible for devising and executing monthly/yearly training plans in line with organizational goals.
- Manage the budget and finances associated with training initiatives, optimizing resources for maximum impact.
- Develop tailored training programs to meet brand requirements and enhance team capabilities.
- Centralize and manage all team reporting data to track performance and inform strategic decisions.

Education: Bachelor’s Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.
Work Experience:
- Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent
- At least 3 to 5 years in conducting Sales Training or Customer Service Training
Functional skills:
- Proficient in MS office applications
- Excellent Presentation Skills
- Excellent written and oral communication and translation skills
- Current knowledge of effective training & development methods
- Vietnamese and English proficiency
- Strong interpersonal and organizational skills
Other skills:
- Work well under high pressure and deadline oriented.
- Passionate about continuous learning
- Proactive and open minded. Service mindset
- Extremely organized with strong time- management skill
- Ability to work independently and with others
- Detail oriented, analytical and inquisitive
- Travel required.
- Hands on and can do attitude
Benefits:
- Periodic health examination
- 13th month bonus, Kpi bonus per year
- Participate in Social Insurance according to labor law regulations
- Enjoy purchasing policies at preferential prices exclusively for Maison employees.
- 12- 15 days annual leave
- Review salary once a year
- Basic salary + lunch allowance + parking allowance
- Generali 24/7 accident insurance

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Cập nhật gần nhất lúc: 2024-09-11 21:55:02