[HCM] Shift Supervisor - Giám Sát Ca Quận 11

* Job Summary and Mission
- This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
* Summary of Key Responsibilities
- Responsibilities and essential job functions include but are not limited to the following:
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
- Utilizes operational tools to achieve operational excellence during the shift.
- Assists with new partner training by positively reinforcing successful performance.
- Follows Starbucks operational policies and procedures.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Provides quality beverages for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Contributes to positive team environment and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
* Working in Starbucks stores in District 11

* Summary of Experience
- 1 to 2 years experience with the same position
- Customer service experience in a retail or restaurant environment
* Required Knowledge, Skills and Abilities
- Ability to build relationships
- Knowledge of the retail environment
- Ability to learn quickly
- Strong interpersonal skills
- Ability to direct the work of others
- Ability to work as part of a team
- Effective oral communication skills

Cập nhật gần nhất lúc: 2024-04-03 11:55:30