[HCM] Store Manager - Cửa hàng trưởng

VIET IDEA FOOD & BEVERAGES CO., LTD
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
2 - 3 Năm
Chi tiết tin tuyển dụng

Mô tả công việc

Job Summary and Mission
This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store&039;s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership
- Setting goals for the work group, developing organizational capability, and modeling how we work together:
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
- Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Planning and Execution
- Developing strategic and operational plans for the work group, managing execution, and measuring results:
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Business Requirements
- Providing functional expertise and executing functional responsibilities:
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
- Solicits customer feedback and proactively researches local markets to understand customer and community needs.
- Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
- Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
- Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Partner Development & Team Building
- Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
- Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
- Challenges and inspires partners to achieve business results.
- Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results.
- Challenges and inspires team members to achieve business results.
- Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
- Ensures team members adhere to legal and operational compliance requirements.
- Ensures partners adhere to legal and operational compliance requirements.

Yêu cầu công việc

Summary of Experience
- Supervision
- Progressively responsible retail experience
- Experience analyzing financial reports
Required Knowledge, Skills and Abilities
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Strong operational skills in a customer- service environment
- Ability to communicate clearly and concisely, both orally and in writing
- Interpersonal skills
- Organization and planning skills
- Ability to handle confidential and sensitive information
- Strong problem- solving skills
- Ability to manage resources to ensure that established service levels are achieved at all times
- Team- building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to manage store operations independently
- Ability to plan and prioritize workload
- Ability to manage effectively in a fast- paced environment
- Ability to manage multiple situations simultaneously
- Can work in our stores in HCMC. Please note which district you would like to apply.
Job Scope
- Direct Reports
- Annual Sales
Education
- College/University degree in business or a closely related F&B industry

Quyền lợi

Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-21 10:00:03

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VIET IDEA FOOD & BEVERAGES CO., LTD

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Thông tin chung

Ngành nghề
Quản trị kinh doanh
Cấp bậc
Quản Lý
Kinh nghiệm yêu cầu
2 - 3 Năm
Trình độ yêu cầu
Khác
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên chính thức
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
16/09/2024
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